Customer Service Concierge

Jahnetta Williams-Martin

  • Package
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Who it's for: Independent beauty and service providers (nail technicians, hair stylists, makeup artists, aestheticians, and similar hands-on professionals) who receive frequent client inquiries via Instagram DM or website chat but can't respond promptly because they're actively working with clients.

What's included:
- Monitoring and responding to client DMs/chat messages on your behalf during set business hours
- Answering frequently asked questions (services offered, pricing, hours, policies) using a custom FAQ script built for your business
- Routing booking inquiries to your existing booking link (direct appointment scheduling/negotiation is not included at this tier)
- Response window: replies within [X hours] during business hours (not 24/7 real-time monitoring)
- Message volume: up to [X messages/week] included; overages billed at [$X] or prompt an upgrade conversation

What's NOT included:
- Real-time/instant replies outside business hours
- Manual back-and-forth appointment scheduling (routed to your booking link instead)
- Unlimited/unscoped message volume

Onboarding: Before go-live, you'll complete a short FAQ intake (services, pricing, hours, cancellation policy, etc.) so we can build your custom response script and template library.

An affordable, high-value entry point designed specifically for the beauty industry and growing, independent professionals: a low barrier to access with professional-level execution.

Price

$100 / month
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