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Key 2: Support Team Roles: "Control-by-Role" (multiplied ticket cover)
NOTE: this service has a pre-requisite - service "Key 1".

A status priority system is far more efficient when Control-by-Role is adopted. Receive a report recommending roles appropriate for your Service Desk, and for all other support teams, each including recommended alignment to status-based responsibilities. Plus role cards.

The price for this service package is inclusive of VAT or any other applicable tax. Upon payment, a paid invoice will be raised.
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This package includes
  • Status queues and other team responsibilities mapped to your recommended roles, per team.

  • Your "ticket management process" guide is updated to include Control-by-Role.

  • Printable Role Cards, for teams to reference when covering any specific role (digital copy).

  • Template "rota of roles" spreadsheet.

  • 1 x 25 minute appointment to answer any initial questions.

  • 1 x 50 minute appointment to discuss the recommendations and practicalities of Control-by-Role.
Investment
£1,823
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