What do your customers think of you?   What is your "WOW Factor?"  
In today's marketplace, the customer experience is replacing customer service.    When was the last time you examined your customer touchpoint map?  The average map has twenty one touchpoints, that if not properly functioning could cost you customers.  Our signature course, "The CX Champion,"  empowers companies to elevate their customer's experiences, so that client retention costs are minimized.  On a scale of 1-10, with 10 being exceptional, how strong is your customer experience program?