Coaching Terms & Conditions

1. The coaching relationship
Coaching is a partnership designed to help you clarify your goals, gain insight, and take action. You are the expert in your own life. You are fully responsible for your choices, actions, and results, both during and between sessions.
Coaching is not therapy, counselling, medical treatment, or financial, legal, or other professional advice. If your situation calls for one of those services, I may recommend you seek appropriate support. Coaching can continue alongside it where suitable.
2. Professional standards
I follow the International Coaching Federation (ICF) Code of Ethics. I am currently completing my ICF Professional Certified Coach (PCC) training.
3. Sessions
Sessions are 60 minutes, held by video at the scheduled time. Late arrivals end at the scheduled time. Package sessions must be used within 3 months of purchase.
4. Fees and payment
Fees are listed on the booking page, in Canadian dollars. The sliding scale is offered on an honour system: please choose the rate that honestly reflects your means. Packages are paid in full at booking.
5. Cancellations and refunds
Please give at least 24 hours’ notice to reschedule. Sessions cancelled with less notice, or missed, are charged in full. Unused sessions are non-refundable, except in cases of serious illness or emergency, at my discretion.
6. Confidentiality
Everything you share in our sessions is confidential, with the following exceptions:
  • if I believe there is a risk of serious harm to you or someone else
  • if a child or vulnerable person may be at risk
  • if disclosure is required by law or court order.
I may discuss my coaching with a mentor coach or supervisor for my professional development. I will never share your name or any identifying details.
I will never use your story, even anonymized, in my podcast, writing, talks, or other public work.
7. Third-party sponsors
If an employer or another party pays for your coaching, we will agree in writing, before coaching begins, what (if anything) is shared with them. You will see any report before it is shared.
8. Recordings and records
Sessions are recorded only with your separate written consent, which you may decline or withdraw at any time without affecting our work. Any recordings and notes are stored securely and deleted once their purpose is complete.
9. Ending the agreement
Either of us may end the coaching relationship at any time with written notice. If I feel coaching is not serving you, I will tell you openly and, where helpful, suggest other resources.
10. Limitation of liability
You agree that I am not liable for decisions or actions you take as a result of coaching. Coaching does not guarantee specific outcomes.
11. Governing law
These terms are governed by the laws of British Columbia, Canada.
By booking a session or package, you confirm that you have read and agree to these terms.