1.1 You are engaging me as a relationship & well-being coach to provide coaching services (Services) on the terms of this agreement as specified in the programme description in Paperbell.

1.2 This contract between us will commence on the date you sign this agreement and will continue either until all of the Services have been performed or unless and until terminated by either of us giving [2 weeks’] notice to the other in writing to the relevant address set out above. 

2.1 The number and duration of appointments at which the Services are provided (Sessions) is specified in the programme description in Paperbell. 

2.2 Sessions will take place on Zoom unless we agree to an alternative venue (such as a local hotel).

2.3 Where Sessions are held in third party venues: 

 (a) You agree to comply at all times with such venue’s policies and rules in relation to such venue (particularly fire safety and health and safety rules). You will be required to leave the venue if you do not comply with such policies and rules (and I shall not be obliged to refund you any amounts paid in relation to such Sessions). 

 (b) You are responsible for your own belongings that you take to a Session and neither I nor any third party venue will be liable for any loss, damage, theft or destruction of any of your belongings. 

 (c) You agree to reimburse me in full and indemnify us against any claim from any third party (and associated costs and expenses (including professional fees)) arising out of your actions or inactions while at a third party venue.

2.4 You may make payment in full before commencing the Services or via instalments (usually on a monthly basis). Payments must continue regardless of attendance.

2.5 You may cancel a Session by notice in writing, by email, by text or WhatsApp message or by telephone and the following cancellation policy will apply: 

 (a) If you cancel a Session more than 48 hours before the start time of the Session you may rebook the Session for another day; and

 (b) If you cancel a Session with less than 48 hours but more than 24 hours’ notice you may rebook the Session at my discretion; and

 (c) If you cancel a Session with less than 24 hours’ notice you may lose the Session altogether.

2.4 I may cancel a Session by providing notice to you and if I do so, I will re-schedule the Session to the earliest mutually convenient time.

2.5 I will ask you to complete a questionnaire in advance of our first Session and you will to the best of your ability provide true and accurate answers to the questions.

3.1 I shall provide the Services with due care, skill and ability. 

3.2 Other than as set out in clause 3.1 above, all warranties and representations are excluded to the fullest extent permitted by law. Due to the nature of coaching, I do not guarantee any particular results.

4.1 In consideration of me providing the Services to you, you will pay me the specified fee for the coaching programme. 

4.2 Subject to clause 4.3 of this Agreement, I will not be obliged to provide you with any refunds for any reason. 

4.3 As you are purchasing the Services as a consumer (namely you are not purchasing the Services wholly or mainly in the course of a trade, craft, profession or business), the following applies:

 (a) have the right to cancel this agreement within 14 days of the date of this agreement by emailing me at [email protected]. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired. If you cancel this agreement, we will reimburse to you all payments received from you in relation to the agreement within 14 days after the date on which we were informed about your decision to cancel this Contract; and

 (b) notwithstanding paragraph 4.3(a) above, you agree that we may begin the supply of digital content not on a tangible medium before the end of the cancellation period set out in such paragraph and you acknowledge that you will lose your cancellation rights in relation to such digital content; and

 (c) in relation to the provision of any services under this Contract you hereby request immediate performance of the Contract and acknowledge that you will lose your right of withdrawal from the Contract once the service contract is fully performed.

4.4 If you contact me between scheduled Sessions then I may at my discretion provide a brief response to you free of charge. If however I consider that more time is needed to deal appropriately with your communication then I may either:

(a) advise you to arrange an additional Session; or

(b) inform you of the time I would need to spend in responding to you and the fee which would be payable by you for such a response. I will obtain your approval to such fee before incurring any fees.

4.5 I will invoice you in advance of the programme for the fees set out in this Clause (together with VAT which shall be charged in addition to the fees, where appropriate). 

4.6 You shall pay each of my invoices in full and in cleared funds on presentation of the invoice via Paperbell or to a bank account nominated in writing by me.

4.7 You shall be responsible for all travel, accommodation and other subsistence costs and all other expenses incurred by you in connection with your participation in the Sessions.

4.8 Without prejudice to any other right or remedy that I may have, if you fail to pay me on the due date, I may:

 (a) charge interest on such sum from the due date for payment at the annual rate of 4% above the base rate from time to time of The Cooperative Bank, accruing on a daily basis and being compounded quarterly until payment is made, whether before or after any judgment and you shall pay the interest immediately on demand; and

 (b) suspend all Services until payment has been made in full.

4.9 All sums payable under this agreement shall become due immediately on termination of this agreement, despite any other provision. This clause is without prejudice to any right to claim for interest under the law, or any such right under this agreement.

I acknowledge that in the course of providing the Services I will have access to Confidential Information. Confidential Information means: information in whatever form relating to you and your affairs that are confidential to you including (but not limited to): (i) information that I obtain in connection with the provision of the Services and (ii) the fact that I am providing the Services to you.

5.1 I agree not to (except in the proper course of my duties) use or disclose to any third party any Confidential Information. This restriction does not apply to:

(a) any use or disclosure authorised by you or required by law; 

  (b) any use or disclosure which I in my absolute discretion consider necessary or advisable in order to prevent illegal acts or harm to you or to others; or

  (c) any information which is already in, or comes into, the public domain otherwise than through my unauthorised disclosure.

5.2 As is good practice in coaching, I undertake coaching and am part of supervision groups. You agree that I may disclose any issues which arise out of the Sessions with my own coach, supervisor and/or supervision group but I agree only to disclose such issues on a general basis and without disclosing your name.

5.3 You may disclose to third parties such information about the Sessions as you wish.

6.1 You acknowledge that your personal data will be processed by and on behalf of me as part of me providing you with the Services. I will use and process your personal data in accordance with my Privacy Notice that you can view at https://paperbell.com/privacy-policy/.

6.2 I am the owner or the licensee of all Intellectual Property Rights and all other rights in the materials and content that I use within the Sessions and nothing in this agreement or otherwise shall operate to transfer the ownership of the Intellectual Property Rights in such material or content to you or to any other person.

6.3 You may not at any time copy, reproduce, publish in any form, share, sell, dispose of or otherwise make available to a third party in any way any of the content or materials that I use in the Sessions.

6.4 I grant to you a limited, non-exclusive, non-transferable, non-sublicensable, revocable licence to use all or any of the content or material used in the Sessions for the purposes for which the Sessions were provided only.

6.5 You may not without my prior written consent make any audio or visual recordings of all or any part of our Sessions. 

7.1 If either of us give notice to terminate this agreement pursuant to clause 1.2, then as soon as reasonably practicable after such notice (and in any event before the date of termination of this agreement), you shall make yourself available for a final Session.

7.2 On or before the date of termination of this agreement, you shall immediately pay any unpaid fees or other sums payable under this agreement.

7.3 Termination of this agreement shall not affect the accrued rights, remedies, obligations and liabilities of either of us as at the date of termination of this agreement, including the right to claim damages in respect of any breach of the agreement which existed at or before the date of termination.

7.4 Clauses which expressly or by implication have effect after termination shall continue in full force and effect after the date of termination of this agreement, including the following clauses: clause 5 (Confidential Information), clause 9 (Limitation on liability) and clause 15 (Governing law and jurisdiction).

The relationship between us will be that of independent contractor and nothing in this agreement shall render me your employee, worker, agent or partner.

9.1 Nothing in this Agreement shall limit my liability for death or personal injury caused by my negligence or for my fraud or fraudulent misrepresentation or for any matter for which liability cannot be legally excluded or limited.

9.2 I shall not be liable for any loss of profits, loss of business, depletion of goodwill and/or similar losses, loss of anticipated savings, loss of goods, loss of contract, loss of corruption of data or information or any special, indirect, consequential or pure economic loss, costs, damages, charges or expenses suffered or incurred by you as a result of you entering into this agreement and me providing the Services.

9.3 My total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise arising in connection with the performance or contemplated performance of this agreement shall in all circumstances be limited to the total price paid by you for the Sessions.

9.4 If I am prevented from or delayed in performing my obligations by your act or omission or by any circumstance outside of my control, I shall not be liable to you for any costs, charges or losses sustained or incurred by you that arise directly or indirectly from such prevention or delay. 

9.5 The provisions of this clause 9 shall survive termination of this agreement.

I shall not be in breach of this agreement, nor liable for any failure or delay in performance of any obligations under this agreement arising from or attributable to acts, events, omissions or accidents beyond my reasonable control.

You acknowledge and agree that this agreement constitutes the entire agreement and understanding between us and supersedes any previous arrangement, understanding or agreement between us relating to the provision of the Services (which shall be deemed to have been terminated by mutual consent).

No variation of this agreement shall be valid unless it is in writing and signed by or on behalf of each of us.

This agreement may be executed in any number of counterparts, each of which, when executed, shall be an original, and all the counterparts together shall constitute one and the same instrument.

14.1 A person who is not a party to this agreement shall not have any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement.

14.2 The rights of the parties to terminate, rescind or agree any variation, waiver or settlement under this agreement are not subject to the consent of any person that is not a party to this agreement.

15.1 This agreement and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with English law. 

15.2 The parties irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with this agreement or its subject matter or formation (including non-contractual disputes or claims).

16.1 The definitions and rules of interpretation in this clause apply in this agreement (unless the context requires otherwise).

Confidential Information: information in whatever form relating to you and your affairs that are confidential to you including (but not limited to): (i) information that I obtain in connection with the provision of the Services and (ii) the fact that I am providing the Services to you.

16.2 A reference to a particular law is a reference to it as it is in force for the time being taking account of any amendment, extension, or re-enactment and includes any subordinate legislation for the time being in force made under it.