1. All coaching conversations are confidential. If your coaching pack has been purchased by your workplace, updates to your manager will not be made without your consent. You must be present at any update sessions. Update sessions will be charged as an additional coaching fee. 
  2. All sessions in your pack must be redeemed within 6 months of the purchase date. 
  3. If you cancel or reschedule a booked session with less than 2 working days’ notice, the full cost of that session will deducted from your package. In other words, you will be charged for that session. 
  4. No refund or credit is given for cancelled or rescheduled sessions unless a medical certificate is supplied. This ensures that you maintain the momentum of your program. Unfortunately, your coach cannot accommodate last minute changes to your work schedules or commitments as these will impact on other clients’ bookings. 
  5. Your coaching package will be valid for 6 months from the date of purchase. After that period, it will automatically expire and cannot be used or refunded.