The terms and conditions below apply to all coaching and mentoring services provided by Soul Performance Academy and their staff (“the coach”, "coaches", "coach"), to any individual or organization (“the client”) and constitute the contract for the service to be provided by Soul Performance Academy for the client. The term ‘coaching’ as here used covers life coaching, personal coaching, personal development, mental training, executive coaching, sports and business coaching for clients and where applicable includes mentoring or supervision services provided for clients, coaches, or others.

In the spirit of good practice, when you are purchasing coaching services from me I ask you to confirm that you have read and agreed to each statement below and that you wish to proceed.

All coaching services and communication, email or otherwise, delivered by Soul Performance Academy and their coaches, as well as information on this website, are meant to help your mental performance. Coaching is not a substitute for professional mental health care or medical care.

The term ‘coaching’ as here used covers life coaching and personal coaching, but it also extends to executive coaching and business coaching for clients.

Soul Performance Academy is continually striving to ensure the standard of service it provides to its clients remains excellent. At the end of the coaching process, or series of coaching sessions, the client will be asked to complete a feedback form.

Coaching Disclaimer

In committing to coaching with us, you acknowledge the following:

Data Protection

You understand that your Coach will protect your information as confidential unless you state otherwise in writing. If you report child abuse, elder abuse, or neglect or threaten to harm yourself or someone else, you understand that necessary actions may be taken and your confidentiality agreement may be limited in this capacity. Furthermore, if your Coach is ordered by a court to provide information or to testify, he will do so to the extent the law requires.

Data Security

You understand that the use of technology is not always secure and you accept the risks of confidentiality in the use of email, text, phone, WhatsApp, Skype, and any other technology.

Waiver

You hereby release, waive, acquit and forever discharge your Coach, any agents, successors, assigns, personal representatives, executors, heirs, and employees from every claim, suit action, demand, or right to compensation for damages you may claim to have or that you may have arising out of acts or omissions by yourself or by your Coach as a result of the advice given by your Coach or otherwise resulting from the coaching relationship contemplated by this agreement.

You further declare and represent that no promise, inducement, or agreement not expressed in this agreement has been made to you to sign this agreement. This agreement shall bind your heirs, executors, personal representatives, successors, assigns, and agents.

Terms & Conditions

The coaching schedule will be arranged between the Coach and the client and can be booked up to 3 months in advance. The coach will recommend the frequency of coaching sessions based on a professional assessment of the client’s requirements. This recommendation, or plan, is not binding and may be altered and adjusted throughout the coaching journey by mutual agreement, in accordance with the terms set out in this agreement.

Where no specific number is agreed sessions will be provided on a session-by-session basis.

In return for the fees payable by the client (or by a third party on their behalf), Soul Performance Academy agrees to provide the service as described below and in accordance with the terms and conditions set out below. The client agrees to pay fees for the service on the terms and conditions set out below (in situations where a third party pays the fees, the third party counts as an agent acting on behalf of the client).

The date that the first coaching session takes place shall be deemed to be the start date for the service. Where any client is unhappy with any of the terms and conditions they can contact Soul Performance Academy to discuss any concerns and see if they can be resolved before the first coaching session. Participation by any individual in the first coaching session constitutes acceptance of these terms and conditions.

Format of Sessions

Sessions are by phone either via Skype, Zoom, FaceTime audio, WhatsApp audio, or by telephone direct. In all cases, the client is responsible for calling the coach. The coach is open to other formats by mutual agreement. Soul Performance Academy is responsible for ensuring that he is available for consultation at agreed times.  The length of each session is set by the client at the time of booking on the appointment booking platform and paid for accordingly at the time of booking. Sessions may be overrun by mutual agreement and paid for retrospectively, but only if the Coach has no commitments immediately following the session.

Session Fees

Soul Performance Academy's current fees are stipulated on the website and made clear at the time of booking. They reserve the right to change these from time to time. Any payments for sessions paid in advance are honored even if prices have risen between the point of booking and the time of the session.

Dates and Times of Sessions

The date and time of the first session and any subsequent session will be registered on the online agenda (“Paperbell.com” or "Teachable.com" ) maintained on the website. Soul Performance Academy agrees to maintain his availability to match that presented by the website and to honor the sessions booked through the online bookings platforms.

Sessions can only be rearranged in accordance with the section in these terms and conditions headed “Rearranging Sessions”.

Payment Terms

Fees can be paid online by debit or credit card using the “Stripe” payments gateway linked to the bookings platform. Alternatively, payments by standing order or by bank transfer may be made by mutual agreement.

Receipts and/or invoices are available, and where receipts are requested by the client, they will be sent by e-mail.

Fees are payable in advance of each coaching session unless otherwise agreed (Business Coaching may allow for payment on receipt of invoice). Where payment has not been received by Soul Performance Academy in advance of a coaching session Soul Performance Academy is not obliged to provide the session.

Where payment is required on receipt of the invoice rather than in advance, a charge may be levied for late payment.

Between Sessions

Coaches may assign the client tasks or exercises to complete between coaching sessions. There is no obligation on the client to complete these items of ‘homework’, but not doing so may slow the client’s progress in gaining improved quality of life or achieving desired business or personal outcomes.

The client may contact the coach by phone or e-mail between sessions to seek clarification regarding anything arising from a coaching session or for administrative purposes (e.g. where a client needs to rearrange a coaching session or make a payment). Additional coaching can also be provided between sessions but there will be an additional charge for this. The coaches will always advise a client in advance if the nature of a client’s contact is likely to incur an additional charge and no such charges will be imposed without the client’s agreement.

Rearranging Sessions

If a client needs to rearrange a coaching session, they should provide at least 48 hours' notice. No refunds will be given to clients for unused coaching sessions unless 48 hours' notice has been given. In exceptional circumstances, coaches may need to rearrange a coaching session. In those instances, they will also give the client 48 hours' notice where practical.

Where a client pays for a session or sessions in advance they must have the coaching session(s) that they have paid for within 6 months of the payment or their fee is forfeited.

Confidentiality

Personal information or business information supplied by clients in coaching sessions will be treated as confidential. It will not be disclosed to a third party without the client’s prior permission, save where required by law or where action might be necessary to prevent harm to the client or someone else.

Early Termination

In exceptional circumstances, such as illness or unavailability due to bereavement or other commitments, inappropriate behavior by the client, an actual or potential conflict of interest, or other reasons, a coach can decide to terminate the service to the client early or refuse or be unable to provide further coaching sessions to the client. In such a circumstance the client will be given reasonable notice of termination by the coach where practicable and will be refunded any advance payments made for coaching sessions not yet provided.

Responsibilities

The coaches will seek to enable the client to improve their quality of life or level of business success and to achieve their desired outcomes. Remarkable results can be achieved when clients follow a clear plan in a committed way. However, the client has sole responsibility for taking important decisions in their life or business. The coaches have no liability for any loss incurred by any client, whether financial or otherwise, following the commencement of coaching sessions, or for any perceived failure by the client, whether justified or otherwise, to achieve a material improvement in mental performance, quality of life, career or business or to achieve their desired outcomes or goals.

Variation of Terms & Conditions

Where an Initial Number of Sessions is agreed upon, any changes to these terms and conditions intended to take effect prior to the conclusion of those Initial Number of Sessions will only have effect if agreed by both the coach and the client and confirmed by the coach in writing by email or letter. In other cases, the coach may change any of these terms or conditions including the Per Session Fee by giving the client one week’s notice in writing by letter or e-mail of the change(s). If following receipt of such notification of the change, the client no longer wishes to proceed with further coaching sessions, they may withdraw from the service immediately by giving notice in writing by email or letter and they will then be entitled to a full refund of any fees paid in advance for coaching sessions not yet provided. Such notice will be effective on receipt by the coach.

Governing Law

This contract is governed by the laws of the United States of America, the Commonwealth of Pennsylvania, and the county of York whose courts have exclusive jurisdiction in relation to any dispute, disagreement, proceedings, or legal claim of any nature relating to the service provided or the contract.

Feedback

Feedback about the service is welcomed and can be given during a coaching session or by writing to info[at]soulperformanceacademy.com