SERVICE TERMS & CONDITIONS 

These Terms & Conditions outline the professional services provided by Sonia Migliavacca, Certified Hypnotherapist and Nutritionist. By booking and attending any service, you agree to the terms below. 

1.       BOOKINGS & CANCELLATION POLICY 

·       All sessions and courses are delivered online, unless agreed otherwise. 

·       Full payment is required at the time of booking to confirm the service. 

·       At least 24 hours’ notice is required to reschedule or cancel an appointment. 

·       Cancellations or reschedules made less than 24 hours before the appointment will incur a cancellation fee equal to 50% of the session value. 

·       Payments are non-refundable, except where required by Australian consumer law. 

·       Online courses are accessible after the payment, and you retain personal access for an unlimited time. 

·       Packages validity: 

2. PRIVACY & DATA PROTECTION

Collection of Information
Personal information (such as name, contact details, health history, and relevant lifestyle information) is collected only as necessary to provide hypnotherapy and nutrition services. Some of this may include sensitive health information, which is treated with a higher level of protection under the Australian Privacy Act 1988.

Use of Information
Information is used solely to:

·       Provide and improve services

·       Communicate about appointments, programs, or resources

·       Coordinate care with a client’s doctor or healthcare provider if necessary and with consent

·       Comply with legal or professional obligations

Storage & Security
All personal and health information is stored securely in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs). Reasonable steps are taken to protect against misuse, loss, or unauthorised access.

Disclosure
Information will not be shared with third parties unless:

·       Written consent is provided

·       Required by law or to prevent serious harm

·       Necessary for secure data storage or payment processing (with reputable providers that have appropriate safeguards)

International Clients
Clients outside Australia acknowledge that their personal information may be collected, stored, or processed in Australia. All reasonable steps are taken to ensure it is handled consistently with the Australian Privacy Principles and recognised international privacy standards.

Access & Correction
Clients have the right to access and request correction of personal or health information held. Requests must be made in writing.

3. CONFIDENTIALITY

All information shared during sessions is confidential, with the following exceptions:

·       If there is concern that a child or elder is at risk of or is experiencing abuse

·       If you are in imminent danger of harming yourself or others

·       If a legal subpoena of records is requested

At times, Sonia Migliavacca may discuss aspects of a case with professional colleagues for supervision or support, but your name and identity will remain confidential unless you give explicit permission otherwise.

4. COPYRIGHTING

Any recordings, videos, courses, or materials created by Sonia Migliavacca remain her intellectual property and copyright. Recordings, or any other material, provided to you are for your personal use only and may not be shared, copied, or distributed without prior written permission.

5. DISCLAIMERS & WAIVERS

5.1  Service Limitations & Responsibilities

·       Sonia Migliavacca is a qualified hypnotherapist and nutritionist, but she is not a medical doctor, dietician, psychologist or psychiatrist. Her services do not replace diagnosis, medical treatment, or therapy by a medical doctor or therapist.

·       Hypnotherapy and nutrition services are generally provided to clients who are medically and mentally healthy. If you have chronic medical or mental health conditions, including eating disorders, you may not be suitable for this service, or a clearance may be required from your doctor or psychologist. You are responsible for disclosing any relevant conditions, diagnoses, or medications to ensure safe and coordinated care.

·       Hypnotherapy is not suitable for individuals with epilepsy or psychotic conditions. You confirm you do not have these conditions.

·       Sonia Migliavacca may recommend lifestyle changes, nutritional recommendations, or supplements; however, it is your responsibility to check with your therapist, doctor or pharmacist to ensure there are no contraindications with your medical conditions or medications.

5.2 Client Acknowledgement & Waiver

·       Success depends in large part on your commitment, motivation, and active participation.

·       By engaging in these services, you acknowledge that results vary and accept full responsibility for your own progress and decisions.

·       You agree to release Sonia Migliavacca from any liability related to your use of these services, except where prohibited by law.

6. DISPUTE RESOLUTION
 
If any disagreement or dispute arises regarding services, fees, or this agreement, you and Sonia Migliavacca agree to first attempt to resolve it informally through direct discussion.
If a resolution cannot be reached, the matter may be referred to mediation or formal dispute resolution under applicable Australian law.