Client Information
All clients must provide their legal first and last names and accurate contact information when booking services.

Required Session Check-In Form
Clients must submit a completed Session Check-In Form at least 24 hours before each scheduled session. This requirement supports preparation, continuity and effective use of session time.

Failure to submit the form by the deadline may result in cancellation of the appointment. Repeated failure to submit the form, or an inability to commit to this requirement, may result in termination of coaching services. Any exception must be approved in writing by Coach Carla. Previous exceptions do not waive future requirements.

Clients experiencing difficulty accessing or completing the form should contact Coach Carla before the deadline whenever possible to discuss an alternative. For appointments booked less than 24 hours in advance, the submission deadline will be communicated at booking.

Attendance & No-Shows
Clients who have not arrived within five minutes of their scheduled appointment are considered a no-show and will incur a $75 fee, payable before rescheduling, unless prior communication and an alternative arrangement have been made with Coach Carla.

Late arrival does not extend the scheduled session end time.

Cancellations & Rescheduling
Cancellations or rescheduling requests received less than 24 hours before the scheduled appointment incur a $75 fee, payable before rescheduling, unless Coach Carla approves an exception.

Requests must be submitted through the booking platform or designated business contact. Only one late-cancellation or no-show fee will apply to the same appointment.

If Coach Carla cancels an appointment, no cancellation fee applies and arrangements will be made to reschedule or resolve payment for the unused service.

Payments & Payment Plans
Sessions must be paid in full before services are provided unless the client is enrolled in an approved payment plan.

Clients who select a payment plan agree to the total package price, installment amounts and payment dates disclosed at purchase. Rescheduling appointments does not automatically change payment due dates.

Each late installment incurs a $75 late fee, to the extent permitted by applicable law. The overdue payment and applicable fee are due within 24 hours of written notice to keep the account in good standing. Services may be paused until the account is resolved.

Clients on a biweekly payment schedule will have sessions scheduled biweekly unless otherwise agreed in writing.

Unresolved balances may be referred for collection after written notice and an opportunity to resolve or dispute the balance, consistent with the client’s agreement and applicable law.

Refunds & Transfers
Payments are non-refundable and non-transferable except as required by law or expressly agreed in writing.

Communication & Professional Conduct
Communication between sessions is limited to scheduling, billing and brief administrative matters unless additional support is included in the purchased package. Responses are provided during posted business hours; immediate responses are not guaranteed.

Clients are welcome to ask questions, provide feedback and discuss concerns. Respectful communication and participation in agreed coaching procedures are expected. Threats, harassment, or unsafe conduct may result in termination of services.

Termination of Coaching Services
Either party may end the coaching relationship by written notice. Lawrence Life Coaching Enterprises may conclude services due to repeated missed requirements, unresolved nonpayment, unsafe conduct, needs outside the scope of coaching or an inability to establish a workable coaching relationship.

Written notice will identify the effective date, the status of remaining appointments and how future billing and any outstanding financial matters will be handled.

Confidentiality & Privacy
Information shared during coaching is treated as confidential and handled with reasonable safeguards. Confidentiality has limits: information may be disclosed with written authorization, when legally required or when legally permitted and reasonably necessary to address a serious safety concern.

Third-party platforms may be used for scheduling, payments, communication and recordkeeping. Complete electronic security cannot be guaranteed.

For couples or group coaching, additional confidentiality expectations will be discussed before services begin. The confidentiality practices of other participants cannot be guaranteed.

Virtual Sessions & Recording
Clients must attend from a safe, private location and may not participate while driving. Recording, screenshots, transcription or AI meeting assistants require advance consent from everyone participating.

Disclaimer
Life coaching is not a substitute for psychotherapy, medical treatment, or psychiatric care. We provide trauma-informed coaching, education, tools and guidance but do not diagnose or treat mental health conditions. Specific outcomes are not guaranteed.

Coaching is not an emergency service and messages and forms are not monitored for crises. If you are experiencing an emergency or need clinical care, contact the appropriate emergency service or a licensed professional.

Policy Updates & Acceptance
Material changes will be communicated before taking effect and will not be applied retroactively. Existing clients will be asked to acknowledge updated terms applicable to their services.

By accepting these policies during booking or checkout, you confirm that you have read, understood and agreed to them, including the Session Check-In Form requirement and disclosed fees.

Lawrence Life Coaching Enterprises operates subject to applicable North Carolina and federal laws. These policies do not waive rights that cannot legally be waived.