Social Media Support Package – Terms & Conditions

By purchasing this package, you agree to the following Terms & Conditions.

Package & Payment

The Social Media Support Package costs £175, payable in full at the time of booking.

The package includes 2 × 2-hour one-to-one Social Media Working Sessions, with approximately two weeks between sessions to give you time to put what we have worked on into practice.

Booking Your Sessions

Your first session should be booked through the booking system provided. Your second session will normally take place approximately two weeks later. Both sessions should normally be completed within 6 weeks of your first session, unless an alternative arrangement has been agreed.

What the Package Includes

The sessions provide practical, hands-on social media support and will be tailored to your business, priorities and current level of social media setup.

The areas covered may include social media profile setup and optimisation, content pillars, content planning, post creation, scheduling tools, tone and language, basic analytics and developing a clear plan for moving forward.

The amount of time spent on each area will vary according to your individual needs and progress. While we will aim to cover the agreed areas of support, completion of every individual activity within the four hours cannot be guaranteed.

Your Social Media Accounts

Where appropriate, please have access to your Facebook, Instagram and any other relevant accounts available during our sessions. For your security, please do not send or share your passwords with The Cottage Club. You will remain responsible for logging into and managing your own accounts.

Cancellations & Rescheduling

I understand that circumstances can change. If you need to cancel or rearrange a session, please provide at least 24 hours' notice wherever possible. Sessions cancelled with less than 24 hours' notice may be treated as used, except in exceptional circumstances and at the discretion of The Cottage Club.

Social Media & Compliance

The support provided within this package is intended to provide practical guidance, education and feedback to help you develop your social media presence. Where we discuss sensitive language, tone, advertising requirements or potential compliance considerations, this is general guidance and does not constitute legal, regulatory or professional compliance advice.

You remain responsible for ensuring that any content you publish complies with the laws, regulations, professional requirements and advertising standards applicable to your business or sector. Where formal approval or specialist advice is required, content should be checked by the appropriate qualified professional or organisation before publication.

Content & Results

We will work together to develop content ideas and improve your confidence in creating and managing your social media presence. However, social media results vary and The Cottage Club cannot guarantee specific outcomes including increased followers, reach, engagement, enquiries, leads or sales. Social media platforms, features and algorithms also change regularly. Guidance will therefore be based on the information and good practice available at the time of your sessions.

Client Responsibility

These sessions are designed to be collaborative and practical. You are encouraged to complete agreed actions between sessions so that we can review your progress and build on your learning during the second session.

You remain responsible for your social media accounts, the content you choose to publish and any business decisions you make as a result of our sessions.

Confidentiality

Information you share about yourself and your business during our sessions will be treated respectfully and confidentially. Confidentiality may only be broken where required by law or where there is a serious safeguarding concern.

Refunds & Cancellation of the Package

If you need to cancel your package before your sessions have commenced, please contact The Cottage Club as soon as possible. Once delivery of the package has commenced, including attendance at your first session, payments already made will generally be non-refundable, subject to your statutory consumer rights. If exceptional circumstances prevent you from completing the package, please contact me so that we can discuss the situation.

Respectful Working Relationship

The Cottage Club is committed to providing a welcoming, inclusive and respectful environment. The same courtesy and respect is expected throughout our work together. The Cottage Club reserves the right to end the working relationship in the event of serious inappropriate behaviour or a significant breach of these Terms & Conditions.

Acceptance

By purchasing this package, you confirm that you have read, understood and agree to these Terms & Conditions.