TERMS & CONDITIONS


Payment, Refund, and Cancellation Policy
Your purchase of coaching package(s) or sessions indicates your commitment to participate in the process and follow through to its conclusion. However, we also understand that unexpected events can happen. In addition to the general guidelines outlined below, refunds and cancellations will be considered on an individual basis, at the discretion of Life With Tawny. We ask the Client to be committed to personal growth through Life With Tawny coaching services, and we commit to offering grace when needed.   

In general these guidelines apply for coaching refunds and cancellations:
  • The Client may cancel an order within 24 hours of purchasing and request a refund. The refund will be issued, minus a 5% transaction fee. Send your request to cancel an order to [email protected].
  • Once Life With Tawny has scheduled sessions with the Client, they are considered set appointments. However, if necessary, the Client may request to reschedule a session, if they give at least 24 hours advance notice. Send your request to reschedule through Paperbell.
  • Any missed sessions or canceled sessions with less than 24 hours advance notice will be forfeited.
  • If unexpected circumstances prevent the Client from completing all of their scheduled sessions, then the Client may request a refund for the amount pertaining to the remaining sessions. If approved, the refund will be issued, minus a 5% transaction fee.

The following terminology applies to this agreement: “Client”, “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. “The Business,” “the Company,” “Life With Tawny,” “Tawny,” “Tawny is the Coolest, LLC,” “Ourselves,” “We,” “Our,” and “Us,” refers to our business, Life With Tawny. All terms refer to the offer, acceptance, and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services/products, in accordance with and subject to, prevailing law of United States. Any use of the above terminology or other words in the singular, plural, capitalization and/or, he/she/they are taken as interchangeable and therefore as referring to the same.  

This policy shall apply to all services available on the website: https://www.lifewithtawny.com/.  The Client may cancel an order within 24 hours of purchasing and request a refund. The refund will be issued, minus a 5% transaction fee. To cancel an order, send your request to [email protected]. The Client must clearly state their decision to cancel, the reason for said cancellation, and their preferred method of reimbursement.  

Reimbursement for refunds will be provided by the best available method, based on the Client’s situation and at the discretion of Life With Tawny. A 5% transaction fee of the refund amount will apply and be subtracted from all refunds.   

If the Client cancels after beginning sessions and/or receiving services with Life With Tawny, they may only request a refund for the amount pertaining to remaining sessions or hours not yet logged. The Client will not have the right to cancel or request a refund after the services have been fully performed (after all sessions or services have been completed).   

We reserve the right to modify or terminate services and the Client-Company relationship at any time for reasons such as, but not limited to, dangerous or criminal behavior on the part of the Client, inappropriate or offensive behavior from the Client, or irresponsible or disrespectful behavior from the Client. Life With Tawny will notify the Client with the reason for termination or modification and notice that it is effective immediately on the day that we contact the Client about modification or termination. In such situations, at the discretion of Life With Tawny, a refund may or may not be issued for any remaining sessions or services that were paid for but not completed. A 30-day written notice is required.

Confidentiality
Your Coach will not divulge that you are in a coaching relationship without your express consent. You, of course are free to discuss the coaching relationship with anyone at anytime.

Personal information or business information supplied by clients in coaching sessions will be treated as confidential. It will not be disclosed to a third party without the client’s prior permission, save where required by law or where action might be necessary to prevent harm to the client or someone else.

This coaching relationship, as well as all information (documented or verbal) that the Client shares with the Coach as part of this relationship, is bound by the principles of confidentiality and laws applicable to the Coach and Client. However, please be aware that the Coach-Client relationship is not considered a legally privileged relationship (unlike the legal profession or medical profession) and thus communications are not subject to the protection of any legally recognized privilege. 

The Coach agrees not to disclose any information pertaining to the Client without the Client’s written consent. The Coach will not disclose the Client’s name as a reference without the Client’s consent.  

Confidential information does not include information that: 
  • was in the Coach’s possession prior to its being furnished by the Client
  • is generally known to the public or in the Client’s industry
  • is obtained by the Coach from a third party, without breach of any obligation to the Client
  • is independently developed by the Coach without use of or reference to the Client’s confidential information
  • the Coach is required by statute, lawfully issued subpoena, or by court order to disclos
  • is disclosed to the Coach and as a result of such disclosure the Coach reasonably believes there to be an imminent or likely risk of danger or harm to the Client or others
  • involves illegal activity

The Client also acknowledges his or her continuing obligation to raise any confidentiality questions or concerns with the Coach in a timely manner.  

Client acknowledges and accepts that according to the ethics of our profession, topics may be anonymously and hypothetically shared with other coaching professionals for training, supervision, mentoring, evaluation, and for coach professional development and/or consultation purposes, with no reference being made to the personal description, name or identifying details of the Client.  

Furthermore, the Client acknowledges and accepts that they will keep the Coach’s privacy, information and program documentation private and confidential. Any information and documentation disclosed by the Coach to the Client is confidential, proprietary, and belongs exclusively to the Coach. The Coach’s program is copyrighted and original materials provided to Client are for the Client’s individual use only and a single-user license. The Client is not authorized to use any of Coach’s intellectual property for Client’s business purposes. Any and all intellectual property, including Coach’s program and/or materials, shall remain the sole property of the Coach. 

These Terms & Conditions and the Coaching Contract gives no license to the Client to sell or distribute Coach’s material in any way.  

If a dispute arises, both parties agree that confidentiality is paramount to the reputation of both Client and Coach. At no time will any communications or discussions be made public. This includes, but is not limited to social media, websites or another party. Any public discussion or comments about either party are considered defamatory, negative or otherwise damaging and will be subject to compensation in any mediation or litigation claim.

Limited Liability & Indemnification
Except as expressly provided in these Terms & Conditions, the Coach makes no guarantees, representations or warranties of any kind or nature, express or implied with respect to the coaching services negotiated, agreed upon and rendered. In no event shall the Coach be liable to the Client for any indirect, consequential or special damages. Notwithstanding any damages that the Client may incur, the Coach’s entire liability under these Terms & Conditions and the Coaching Contract, and the Client’s exclusive remedy shall be limited to the amount actually paid by the Client to the Coach under the respective Coaching Contract for all coaching services rendered through and including the termination date.

The Coach is not an employee, agent, doctor, manager, therapist, public relations or business manager, registered dietician, financial analyst or adviser, psychotherapist, or accountant, or legal advisor.

Therefore, the Client understands that the Coach has not promised, shall not provide and will not:
  • Procure or attempt to procure employment, business or sales for Client
  • Perform any business management functions, including, but not limited to account, tax or investment consulting or advice of any nature thereto
  • Act as a therapist, providing psychoanalysis, psychological counseling or behavioral therapy
  • Act as a public relations manager of any kind
  • Act as a publicist in any way

The Client is at all times responsible for their own physical health and emotional well-being. By engaging the Coach, the Client agrees that they alone are responsible for all outcomes and achievements by participating in the Services and the Coach cannot guarantee nor be responsible for any results, no matter how incurred.

Dispute Resolution
If a dispute arises out of the Coaching Contract that cannot be resolved by mutual consent, the Client and Coach agree to attempt to mediate in good faith for up to 30 days after the notice is given. If the dispute is not so resolved, and in the event of legal action, the prevailing party shall be entitled to recover attorney’s fees and court costs from the other party.

Severability
If any provision of the Coaching Contract and these Terms & Conditions shall be held to be invalid or unenforceable for any reason, the remaining provisions shall continue to be valid and enforceable. If the Court finds that any provision of the Coaching Contract and these Terms & Conditions is invalid or unenforceable, but that by limiting such provision it would become valid and enforceable, then such provision shall be deemed to be written, construed, and enforced as so limited.

Applicable Law
The Coaching Contract and these Terms & Conditions shall be governed and construed in accordance with the laws of the State of Oklahoma

Binding effect
The Coaching Contract and these Terms & Conditions shall be binding upon the parties hereto and their respective successors and permissible assigns.