Please note that I am an Accredited and Certified Life Coach and Mental Health Coach. I am not a Psychologist, Marriage and Family Therapist or Psychiatrist. I do not provide Medical Advice and in this role, I do not provide Mental Health Therapy. If needed I can provide referrals for a higher level of care which can include Professional Mental Health Care.

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PLEASE READ THIS POLICY CAREFULLY. This is the Return and Refund Policy of Cheryl-Anne Phillips Coaching.
 

CANCELLATION POLICY:

Please Cancel at least 24 Hours in advance. Late cancelled Coaching Sessions may be charged as used.


COACHING & CONSULTING:

There are absolutely no refunds on Coaching and Consulting because once we spend our time with you, we can’t get it back. We cannot guarantee results in a coaching or consulting relationship because results depend on your openness to being coached and your willingness to do the work.

If you are not completely satisfied with your investment and are on a payment plan, you may request we stop collecting on future payments. (It is rare, but it does happen that a coach and client may be ill-matched and it is best for both parties to go their separate ways.)

Upon providing deposit or full program payment you are authorizing Cheryl-Anne Phillips via "Paperbell" to process your payment. Upon approval of your application, you are responsible for full payment of fees for the program. No refunds will be issued if you are accepted into the program and all installments must be paid on a timely basis.

Finally, a great deal of energy, time, thought and heart goes into preparing for and being present on our calls together.  If you’re late for your appointment, you lose that time.  If you don’t show, you’ll still be charged in full. In turn, we promise to honor our appointments and be on time as well. 

We understand life happens and circumstances may prevent you from starting or even completing your coaching within an appropriate timeline. However, if you pay for coaching services and fail to start or have your initial session within six (6) months of your initial payment, you forfeit any payments received and no refunds will be issued. However, 1:1 coaching services are not guaranteed as coaching program offerings and pricing may have changed since your initial payment. After one (1) year from your initial payment, you will be required to contract for new and existing coaching services.

If you invest with us using a multi-pay or payment plan and you decide to stay in the program, you are responsible for completing your monthly payments. If your credit card lapses, we will reach out to you and give you a 7-day grace period to send us your new information. If you do not get your information up-to-date during that grace period, program access will be suspended. If you aren’t able to bring your account into good standing within 7 days after that, then we will reluctantly be turning your details over to my friendly collections agency.