1.    Coaching Relationship

  • Coaching is a collaborative process designed to support your personal and professional growth.
  • Coaching is not therapy, counseling, or financial/legal advice. If such services are needed, you will be referred to a qualified professional.

2. Confidentiality

  • All sessions are private and confidential unless you provide written consent to share.
  • Exceptions apply if required by law (e.g., risk of harm to self or others).

3. Scheduling & Rescheduling

  • Sessions must be booked through the Paperbell platform.
  • A minimum of 24 hours’ notice is required to reschedule.
  • Missed sessions without notice are considered forfeited.

4. Payments

  • All coaching packages must be paid in full at the time of booking unless otherwise agreed in writing.
  • Payments are non-refundable, except in cases where the coach cancels and no reschedule is possible.

5. Package Expiry

  • Multi-session packages must be used within the validity period (e.g., 6 weeks for a 3-session package, 3 months for a 6-session package).
  • Unused sessions after this time will expire and cannot be refunded.

6. Client Responsibility

  • You agree to be fully present and engaged during sessions.
  • You are responsible for taking action on your goals and commitments made in coaching.

7. Coach Responsibility

  • I commit to being fully prepared, present, and supportive during each session.
  • I will provide resources, feedback, and accountability as agreed.

8. Cancellations by Coach

  • In the rare case I must cancel, you will be offered a reschedule at the earliest availability.
  • If rescheduling is not possible, you will receive a refund for that session.

9. Communication Between Sessions

  • Email support is available between sessions (response time within 48 hours, weekdays only).
  • Boundaries: please respect that responses outside working hours may be delayed.

10. Limitation of Liability

  • You agree that the coach is not liable for any direct, indirect, or consequential results of coaching.
  • Coaching does not guarantee specific outcomes; results depend on your commitment and effort.