Terms and Conditions

I am delighted to be your astrological guide.  It is my goal to give you an excellent service experience as well as accurate and helpful information.  These terms and conditions apply to all clients. 

SCOPE OF PRACTICE
The services provided are for entertainment and educational purposes.  Astrology is a powerful tool for insight and making deliberate choices.  Astrology is not a replacement for specialized advice from medical, financial, or legal professionals.  The Astrologer does not cover medical, legal or financial advice, and does not claim to treat health issues. 

GUARANTEES
No guarantees are made regarding future predictions or outcomes. The Astrologer is not liable for any Client decisions or actions during or after a consultation.  The Client understands they are responsible for their own decisions and actions.  The Astrologer does not represent that services will meet all clients' needs or expectations, or that sessions will be free from interruption and technology issues.  There is no guarantee that services will be correct or complete.

CONSULTATIONS
All consultations are done by Zoom video call unless you've made other arrangements with me in advance.  With your consent, consultations are recorded and the recording link will be sent to you after the session. Recordings cannot be guaranteed for quality or completeness. 

PAYMENT
Payment is required in advance. You may pay by credit or debit card when you schedule the appointment.  If you're purchasing a package, you'll pay when you schedule the first appointment in the series.   Pay-over-time options are available for some services, please read the descriptions for information.  If you choose a payment plan, your credit or debit card will be automatically charged on the scheduled dates.

CONFIRMATION
You will receive a confirmation email after you successfully book an appointment.  You will also receive reminder emails the day before and two hours before your appointment.  You may opt in to text/SMS reminders and instructions for this will be provided in the confirmation email.

CANCELLATION & RESCHEDULING
You may cancel or reschedule your appointment up to 24-hours ahead by clicking the link in your confirmation email.  
  • If the Client does not show up for a consultation within 10 minutes of the schedule appointment time, the consultation will be cancelled.  
  • No refunds are available for cancellations with less than 24 hours notice, including no-show cancellation.  There may be exceptions for emergencies, subject to the the Astrologer's judgment.  Rescheduling is offered based on mutual availability.  

REFUNDS
I want you to be satisfied with my services.  Sometimes circumstances change or there is a conflict of style or values between people. Generally, there are no refunds after a service or product has been delivered. 
  • If you cancel at least 24 hours ahead of an appointment and request a refund, your payment will be refunded less a 10% fee to cover transaction processing costs.  
  • If you purchase a package, and you decide to cancel after the the initial appointment, the price of the package will be prorated based on percentage of services delivered.  The balance may be refunded less a 10% fee to cover transaction processing costs. 

Thank you for choosing Astrology with Denise.  Denise Hancock is a sole proprietor based in New Orleans, Louisiana, United States and subject to laws and regulations in these locations.  Other cities, states and nations may have different laws and regulations around astrology.