1 - Session Bookings and Scope of Practice

  • All IFS therapy sessions will be held Online via Zoom, while voicenote/ chat support will be done through Signal app.


  • Please note that I do not provide any diagnostic service. Should you wish to ascertain whether you meet the DSM criteria for a mental health diagnosis, this would be undertaken via private/public psychiatric healthcare/clinician services.

  • Please note that I do not provide any report writing, impact statements or referal writing services.

  • As a private practitioner I do not offer an emergency service. If you are experiencing an emergency or crisis and are in need of immediate support, please see the below websites for helplines and further mental health resources
    1. For clients based in Singapore - Mental Health Support
    2. For clients based in UAE -  Mental healthcare in the UAE Expatica
If you are an existing client, and have concerns about your safety, please let me know when we next see each other and we can discuss what options you have available.

2 - Fees 

  • All session fees are stated in Singapore Dollars (SGD) when booking and purchasing a package. 

  • There will be no refunds for purchases made for all services. 

  • If you require a sliding scale option for the cost of IFS Therapy services, please book a free connection call to discuss this, or contact me at [email protected]. 

3 - Cancellations or changes in appointments

  • A minimum of 24 hours’ notice (1 full working day) is required in order to cancel or reschedule a session, unless there is an emergency. If less than 24 hours’ notice is given, the full fee for the session will be payable, and there will be no refunds or rescheduling of the session offered.

  • In the case of emergencies or illness, you may contact me at [email protected] to request to reschedule the session for another day in the same week or the following week at no additional cost.

  • For changes in appointments that are more than 24 hours before the scheduled session, you may log in to your client portal at PaperbellClient.com to reschedule the session at your convenience.

  • Should it be necessary for me to reschedule a session, you will be notified at least 24 hours’ in advance, except in emergencies, and an attempt will be made to offer an alternative appointment time within the same week or the following week. 

 4 - Privacy and Confidentiality for Online Bookings 

  • Confidentiality is central and crucial to counselling and psychotherapy. Everything that happens and is said in your sessions is kept confidential. However it is standard professional practice to make session notes (during/after sessions) and discuss work with a supervisor. I may also submit material to accreditors/trainers for professional support and for further professional development. If so, your identity will remain anonymous.

  • If you are attending online counselling psychotherapy, please ensure that you book your appointment at a time that you are unlikely to be disturbed and when your therapy can be provided in a confidential space (without interruption by your colleagues or family members depending on where your online therapy is being received). Should there be someone in your shared space (room), please let me know at the beginning of our appointment. We will need to end the therapy session and reschedule. 

  •  If engaging in IFS-based Voicenote Support, these are the following steps I have taken to prioritise your privacy and confidentiality:
    1. I have enabled Face ID recognition when opening my Signal App as well as set up a Signal PIN code which is known only to me.
    2. My phone is also protected by a PIN and Face ID recognition. In the unfortunate event of my phone being lost or stolen, I will be able to remotely lock my phone using the ‘Lost Mode’ in Find My Devices on icloud.com so that others would not be able to access any information on my phone.
    3. All Signal chats between us will be deleted from my app after 3 months of you purchasing the package, so there will be no continuing records of our conversations.

 5 - Limits of confidentiality 

  • In exceptional circumstances, where I am concerned for your welfare, or that of others e.g. actual risk of suicide or actual threat to self or others or in cases of childhood sexual abuse identification disclosure, it would be necessary to seek additional support outside the Counselling/therapeutic relationship and to contact relevant support agencies. 

  • In the case of a disclosure concerning acts of violence, or acts specific to the Child Protection Act, confidentiality will be broken, and I am bound to liaise with the relevant authority. This is required of all mandated persons such as counselling psychotherapists.  

  • Also, as we work online and I am committed to your health and welfare, it would be helpful to have a next of kin/close relationship contact that you would nominate to contact in case of an emergency. In providing information regarding the designated person, you also grant permission to contact this person, should this be deemed essential during the course of our work together. 

6 - Ethics and code of conduct 

I am an accredited member of the Singapore Association of Social Workers (SASW), and work within the ethical framework and code of conduct as outlined by SASW. You may access the Code of conduct here.

7 - Record Keeping

  • Storage of my client records including completed between session work is stored in compliance with Personal Data Protection Act and the Code of Ethics of SASW. Client details and notes can only be accessed by myself or on request by a court of law. They are stored in a password-protected folder in a secure laptop and will be destroyed after seven years as required by my accreditation body (SASW). 

  • I also recommend that you store any therapeutic between session work e.g. completed thought records, journals etc. in a confidential space. 

8 - Contact outside of sessions 

The use of technology and the internet can challenge the boundaries and privacy of a therapeutic relationship. As a general rule, I like to keep therapeutic work 'in the consultation room' as much as possible. For these reasons I outline my approach to communication outside sessions and the use of digital media below.

  • Email/ WhatsApp:  I prefer to use email or WhatsApp messages only for practical reasons such as arranging/changing/cancelling appointments. Please do not include any content related to your therapy sessions in emails/ text messages as the security/confidentiality of emails/ WhatsApp is not guaranteed, depending on your email provider.

  • Dual Relationships and social media: Therapists are expected to respect boundaries and expectations about forming relationships online. To preserve the integrity of the therapeutic relationship and protect confidentiality, I would not respond to any requests for “friendship,” business contacts, direct or @replies, within social media sites. 

 9 - Commitment to the therapeutic process (only for IFS therapy)

Having made the decision to attend IFS therapy, it is important that you attend regularly. The process of IFS therapy involves working towards healing your parts and unburdening your internal system. Attending regular sessions ensures that this process is being undertaken to a satisfactory degree. Too many gaps between appointments usually slows down the progress of our therapeutic work when we are aiming towards a satisfactory resolution of your issues. However, individuals also need to reflect on their therapeutic needs and what is reasonable for them in terms of therapy attendance. Therapy can be challenging at times and it requires a personal commitment to work through personal emotional, behavioural and psychological change. It is important to discuss your process with your therapist to ensure you receive the appropriate therapeutic support and pacing. 

 10 - Endings (Graduation)

If at any time you wish to end or graduate from therapy we agree to discuss this during a session. If you decide to go ahead and end our work, we agree to have one further session to bring our work to a close. I may recommend more depending on how long we have worked together. I consider it important that the decision to end therapy is made, in relationship, to promote understanding and awareness. 

You may at times find psychotherapy challenging and feel the desire to end. I would ask you to bring this to your therapy to explore further rather than suddenly ending, as this could well deprive us of the chance of resolving important issues. I will not suddenly or without warning terminate our contract, except in exceptional circumstances, which would become clear in the course of our work together, which we would fully discuss at that time.  

The therapeutic relationship is a very personal and specific one. If you decide I am not a suitable therapist for you, I will do my best to support you in coming to a positive ending with no unfinished business between us.