Terms and Conditions of Trade

Welcome! I’m delighted to work with you as your coach. To ensure we both have a clear understanding of our professional relationship, these Terms and Conditions outline our commitments to each other.

1. Our Coaching Relationship – A Shared Commitment
  • I promise to:
    • Provide coaching services in alignment with the Association for Coaching’s (AC) Code of Ethics (available here).
    • Create a supportive, open, and empowering environment where you can explore your personal and professional growth.
    • Keep our coaching sessions confidential, within the legal and ethical boundaries outlined below.
  • You promise to:
    • Take full responsibility for your own actions, decisions, and results - coaching is about guiding and supporting you but you remain in control of your journey.
    • Understand that coaching is not therapy, counselling, or medical treatment and does not replace professional support for mental health concerns.
    • Be open to feedback and willing to engage fully in the coaching process.

2. The Coaching Process
  • Coaching is a partnership designed to help you achieve personal, professional, or business goals.
  • Sessions will take place via Teams (or another mutually agreed platform).
  • You’ll also have access to email support between sessions for any quick questions or reflections.

3. Fees & Payment
  • All fees are plus GST (if applicable) and must be paid in advance via direct bank transfer to the bank accounts details shown on your invoice AND in the same currency as the invoice. Or you may be offered an option to pay via Stripe.
  • Payments to lucyeverett.co via Stripe attract a surcharge. This is passed on to you at the amount we are charged by Stripe or less. We prefer to work transparently like this rather than hide Stripe fees in the hourly rate - that way you still have a choice to avoid the surcharge element by paying via direct credit into our bank account. This attracts no surcharge so long as the payment is in the same currency as the bank account and your invoice. 
  • In addition to packaged sessions, additional sessions may be booked separately, subject to availability.

4. Your Coaching Portal
  • You’ll create a confidential client portal on my online coaching platform (https://paperbellclient.com/), where you can access session notes, resources, and scheduling tools.
  • It’s your responsibility to keep your contact details up to date.

5. Confidentiality & Privacy
  • Our conversations and any materials shared remain confidential, except where:
    • I am required by law to disclose information.
    • There is a risk of harm to yourself or others.
    • You are engaging in illegal activity.
  • To maintain professional standards, I may share general (anonymous) coaching scenarios with mentors or supervisors for training and development purposes.
  • If required for credentialing, I may share your name, contact details, and coaching start/end dates with the Association for Coaching, but never personal session content.

6. Cancellations & Rescheduling
  • You promise to give at least 24 hours’ notice if you need to cancel or reschedule a session.
  • If you cancel with less than 24 hours’ notice, you may be charged for the session (though I’ll try to reschedule where possible).

7. Ending Our Coaching Agreement
  • Either of us can end our coaching agreement with 5 days’ notice.
  • Refund policy:
    • If you cancel with more than 48 hours’ notice before your next session, 50% of the unused session fees will be refunded.
    • If you cancel with less than 48 hours’ notice, one session fee will be deducted before the remaining balance is refunded.
    • If I need to cancel our agreement, 100% of any unused fees will be refunded.

8. Record Keeping
  • Session notes and materials may be stored securely for at least one year.
  • Sessions may be recorded or transcribed for your reference (or as part of my coaching process).
  • You promise not to distribute coaching materials (such as worksheets, tools, or proprietary content) without my permission.

9. Limitation of Liability
  • I cannot guarantee specific results—your progress is ultimately your responsibility.
  • To the maximum extent permitted by New Zealand law, my liability is limited to the fees you’ve paid for coaching services.

10. Dispute Resolution
  • If an issue arises, we promise to try resolving it through good-faith discussions.
  • If unresolved after 30 days, we agree to mediation before pursuing legal action.
  • If legal action is required, each of us covers our own costs.

11. Governing Law
  • These Terms and Conditions are governed by New Zealand law.