Booking & Payment

  • All services are payable in advance/upon booking. THIS ALSO APPLIES TO YOUR FIRST SESSION/PACKAGE, so please be aware that you will need to pay upfront.
  • Subsequent sessions, packages or subscriptions have to be paid, again in advance, online via my webpage. 
  • All online payments are automatically processed via Paperbell and Stripe. Your data is encrypted and safe; none of your card or bank details are visible to Petra Borzynski Coaching at any point.
  • All sales are final. Subscriptions, coaching packages, courses and webinars, or remaining sessions therein, are non-refundable. This does not affect your statutory rights, or your cooling off period (if applicable).
  • Recovery of any fees owed is subject to UK late payment legislation.

Subscriptions & Payment Plans

  • SUBSCRIPTIONS will be charged on a monthly rolling basis. You can cancel at any time (no minimum commitment) before your next billing cycle starts. Please make sure you do not cancel late since all sales are final, and there won’t be any monetary refunds for sessions not taken during an active billing cycle (e.g. if you cancel halfway through your billing cycle or choose not to attend regularly).
  • Holidays/absences of both coach and coachee are paid through. This has already been incorporated into calculating your monthly subscription rate. 
  • “Stop-start” subscriptions are discouraged since they are not in the spirit of how the subscription system works. If you cancel your monthly subscription for each short absence, the sign-up fee will be due every time you re-subscribe. Furthermore, a space cannot be guaranteed upon your return since your slot will be made available to other clients. 
  • PAYMENT PLANS will be charged on a monthly rolling basis in accordance with your chosen payment plan. Even if you decide not to take the full amount of sessions, the balance for the whole program will be due.

Packages & Gift Vouchers 

  • Sessions in packages have to be taken at the agreed interval (weekly or fortnightly) and expire after the duration detailed on the product page. This way, we ensure that you get the most out of your sessions and make satisfactory progress while still leaving enough “wriggle room” for absences. Exceptions will be discussed in case of longer illness or planned absence. 

Webinars & Courses

  • Webinars will take place on the day specified upon booking. No monetary refunds will be given if you cannot attend live or choose not to watch the replay during the time it is available.
  • Online Courses are non-refundable since they are available straight after purchase. This does not affect your statutory rights, or your cooling off period (if applicable).
  • Lifetime access: Please be aware that the legal definition for “lifetime access” is not your or my lifetime, but the lifetime of the course. While every care will be taken to provide access for as long as possible, no guarantee can be given in case course platform providers will cease to trade or have to be changed. You will therefore have access for the lifetime of the course, for as long as I continue to run it. For courses that provide downloads, you will absolutely be able to download the course audios, slides and transcripts and keep them forever. Videos and other information will not be available for download. 

Cancellations

  • Cancellation of coaching sessions requires 48 hours' notice, otherwise the full fee is payable, regardless of the reason for your cancellation. This also applies in cases of minor illness (colds, stomach bugs etc). Sessions cancelled with sufficient notice will be rescheduled, but no monetary refunds will be given.
  • If you have to cancel short notice for whatever reason (transport, weather, contagious illness but well enough to sing etc), please note that it is always possible to have your lesson online – I want you to get the most out of your investment. 
  • If you are late, or (in case of online lessons) have not set up your equipment, our session will still finish on time. Therefore, please make sure you arrive on time and that everything is working properly in advance.
  • If you are more than 15 minutes late without giving any notice, I might log off online, and your session will be forfeited.

By starting lessons/coaching, you automatically agree to these terms.