Terms and Conditions (Coaching)
Effective Date: January 1, 2026
Coach: Dawn McMillan (“Coach”)
Location: Arizona, USA

By booking a session or package through my Paperbell profile, you (“Client”) agree to these Terms.

1) What this is (and isn’t)
Coaching is a collaborative, forward-focused service designed to help you work with patterns, goals, decisions, and follow-through.

Coaching is not psychotherapy, counseling, medical care, or a substitute for professional medical, legal, financial, or mental health treatment. I do not diagnose or treat mental health conditions in this coaching container.

2) Not for emergencies / crisis support
I do not provide crisis or emergency support. If you are in immediate danger or need urgent help, call 988 (US), your local emergency number, or go to the nearest emergency room.

3) Booking and payment
Payment is required to confirm your booking. Payments are processed through Paperbell.

Payment plans: If you want to split a payment, that’s okay as long as it is paid in full within the same calendar month. Please contact me before booking so I can set it up.

4) Cancellation and rescheduling
If you need to reschedule, please do so at least 24 hours before your session start time.

- 24+ hours notice: you may reschedule without losing the session.
- Less than 24 hours notice / no-show: the session is forfeited (charged as used).

5) Refunds
Completed sessions are non-refundable.

Packages are non-refundable once started. If you purchased a package and have not used any sessions yet, you may request a refund within 7 days of purchase; approval is at my discretion.

6) Package use window
Packages must be used within 3 months of purchase unless we agree otherwise in writing.

7) Between-session communication
I may offer brief support by email/text for scheduling or quick clarifications. I do not offer ongoing coaching via messaging between sessions.

8) Sessions and recordings
Sessions are not recorded by me. Please do not record sessions (audio or video) without my written consent.

9) Confidentiality
I treat what you share as confidential, except:
- if disclosure is required by law, or
- if you give written permission to share specific information.

Coaching may occur online, and you understand that all online communication carries some privacy risks (for example, platform outages or data breaches).

10) Your responsibility
You are responsible for your choices, actions, and results. Coaching works best when you show up on time, participate honestly, and practice what we agree on between sessions.

11) No guarantees
Coaching is a collaborative process. I can’t promise specific outcomes, and results depend on your participation and follow-through.

12) Appropriateness / right fit
If at any point I believe coaching is not the right support for you, I may pause or end services and suggest other resources.

13) Materials and content (intellectual property)
Any tools, worksheets, exercises, recordings, templates, or resources I share are for your personal use only and may not be copied, shared, sold, or distributed without my written permission.

14) Payment disputes / chargebacks
If you have a concern about a charge, please contact me first and we’ll work to resolve it. Chargebacks for services already delivered are not permitted.

15) Release of liability and covenant not to sue (important)
To the fullest extent permitted by law, you agree that you are voluntarily participating in coaching and that you assume full responsibility for your choices, actions, and outcomes.

You agree to release, waive, and discharge Dawn McMillan from any and all claims, demands, causes of action, damages, or liabilities arising out of or related to the coaching services, including sessions, communications, and materials, except where prohibited by law.

You further agree not to sue (a “covenant not to sue”) Dawn McMillan for any claims arising out of or related to the coaching services, except where prohibited by law.

Nothing in this section is intended to waive rights you cannot legally waive (for example, certain claims involving gross negligence or intentional misconduct, if applicable under law).

16) Indemnification
To the fullest extent permitted by law, you agree to indemnify and hold harmless Dawn McMillan from claims, losses, liabilities, and expenses (including reasonable attorneys’ fees) arising from your breach of these Terms or your misuse of coaching services or materials.

17) Ending services
Either of us may end the coaching relationship at any time. I may end services if boundaries are repeatedly violated or behavior is disrespectful. In that case, any unused sessions in a package may be forfeited.

18) Location and compliance
I live and work from Arizona, USA. You confirm you are legally able to participate in coaching where you live, and you are responsible for complying with any local laws or regulations that apply to you.

19) Governing law
These Terms are governed by the laws of the State of Arizona, USA. Any disputes will be resolved in accordance with Arizona law.

20) Updates to these Terms
I may update these Terms from time to time. Updated Terms will be posted via Paperbell, and your continued booking/use of services after an update constitutes acceptance of the updated Terms.

Contact
Questions about these Terms? Email: dawnmcmillaninfo@gmail.com

By proceeding with your booking, you confirm that you have read, understood, and agree to these Terms.