Terms and Conditions

• "Services" refers to all coaching services, including but not limited to one-on-one sessions, group coaching, workshops, and consultations provided by us.
• "Products" refers to any digital or physical goods sold by us, such as e-books, online courses, workbooks, planners, or other merchandise.
• "Session" means a scheduled coaching appointment.
• "Fee" means the price payable for the Services and/or Products.

• We will provide coaching services with reasonable skill and care, consistent with professional standards.
• The coach-client relationship is a partnership. The client understands that coaching is not therapy, counselling, or a substitute for professional advice from legal, medical, financial, or other qualified professionals.
• The client is solely responsible for creating and implementing their own physical, mental, and emotional well-being, decisions, choices, actions, and results arising out of or resulting from the coaching relationship.

• All Products are described as accurately as possible on our website or promotional materials. We do not warrant that the descriptions are complete, reliable, current, or error-free.
• For digital products, access will be granted upon successful payment. You are responsible for ensuring your device is compatible with the product format.

• The Fee for any Service or Product will be as stated at the time of booking or purchase. All prices are in Pound Sterling (GBP) and include VAT where applicable.

• Payment for all Services and Products is required in advance, unless a specific payment plan has been agreed upon in writing.
• We accept payment via [List your accepted payment methods, e.g. Stripe, PayPal, Bank Transfer].

• Coaching Services: Due to the nature of the service, fees for coaching sessions are non-refundable once the session has taken place. For coaching packages, any refund requests will be assessed on a case-by-case basis.
• Digital Products: In accordance with the Consumer Contracts Regulations, you waive your right to a 14-day cancellation period for digital products once you have started to download or stream them. Therefore, digital products are non-refundable.
• Physical Products: You have a right to cancel your order for physical products within 14 days of receiving them. To receive a refund, products must be returned to us in their original, unused condition. Return postage costs are the responsibility of the client.

• You may reschedule a Session by providing at least [e.g. 48 hours] written notice (email is acceptable).
• If you provide less than [e.g. 48 hours] notice, or fail to attend a scheduled Session, the Session will be forfeited and you will be charged the full Fee.
• We reserve the right to reschedule a Session at any time due to unforeseen circumstances. We will provide as much notice as possible and will work with you to find a suitable alternative time.

• All materials, including but not limited to workbooks, guides, course content, and website text provided to you as part of the Services or Products, are the intellectual property of The Corporate Culture Coach.
• These materials are for your personal, non-commercial use only. You may not reproduce, distribute, share, or sell any of these materials without our express written permission.

• We are committed to protecting your privacy. All information you share with us during coaching sessions will be kept strictly confidential, except where disclosure is required by law (e.g. if there is a risk of harm to yourself or others).
• We will process your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Please refer to our Privacy Policy [please request a copy] for full details on how we collect, use, and protect your data.

• Our liability to you is limited to the total Fee you have paid for the specific Service or Product in question.
• We shall not be liable for any indirect, consequential, or special damages. This includes, but is not limited to, loss of profits, loss of business, or depletion of goodwill.
• Nothing in these Terms shall limit or exclude our liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.

• We may terminate this agreement with immediate effect if you are in material breach of any of these Terms.
• You may terminate your engagement in ongoing coaching services at any time by providing written notice. No refunds will be provided for services already rendered.

• Amendments: We reserve the right to amend these Terms at any time. The most current version will be posted on our website.
• Entire Agreement: These Terms, along with our Privacy Policy, constitute the entire agreement between you and us.
• Severability: If any part of these Terms is found to be invalid or unenforceable, the remaining parts will continue to be valid and enforceable.
• Governing Law and Jurisdiction: This agreement shall be governed by and interpreted in accordance with the law of England and Wales. Any disputes arising under this agreement shall be subject to the exclusive jurisdiction of the courts of England and Wales.