Terms and Conditions

1. About Mentorship Matters by Darren Flanagan

1.1 These Terms and Conditions govern all coaching and mentoring services provided by Mentorship Matters by Darren Flanagan (“Mentorship Matters”, “the Coach”, “we”, “us”, “our”) to you (“Client”, “you”, “your”).
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1.2 Services are delivered online via video call and are scheduled and managed through our booking platform.
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2. Nature of Coaching Services

2.1 Coaching and mentoring are forward-focused, results-oriented conversations designed to support your professional development, particularly in sales performance .
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2.2 Coaching is not therapy, counselling, medical advice, financial advice, or legal advice. You remain fully responsible for your own decisions, actions, and outcomes at all times.
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3. Booking, Payments and Packages

3.1 All sessions and packages are booked via our online booking system. Your appointment is confirmed only when payment has been successfully completed.
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3.2 Current prices, package options, and availability are displayed on the booking page and may change from time to time. Changes will not affect bookings already confirmed and paid.
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3.3 Payment is taken securely by card (or other available payment methods) through the booking system at the time of scheduling.
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3.4 You are responsible for ensuring that your payment details are accurate and that sufficient funds are available. Failure to complete payment may result in your booking being cancelled.

4. Session Duration and Delivery

4.1 Individual sessions are typically 60 minutes unless otherwise specified in the booking description.
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4.2 Sessions are conducted online via the meeting link provided in your confirmation email . Please ensure you have a stable internet connection and a quiet, private space.
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4.3 You are responsible for joining the session on time using the correct link. Late arrival does not extend the scheduled end time of the session.
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5. Rescheduling, Cancellations and No-Shows

5.1 You may reschedule a session within the notice period specified on the booking page 48 hours before the scheduled start time using the link in your confirmation email.
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5.2 Cancellations or rescheduling requests made outside the required notice period may be charged in full, and no refund will be provided except at our sole discretion.
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5.3 If you do not attend your session (a “no-show”) without prior notice, the session will be deemed used and no refund or reschedule will be offered.
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5.4 If the Coach needs to reschedule for any reason, you will be offered an alternative time. If no suitable alternative can be agreed, a refund for the affected session will be provided.
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6. Refunds

6.1 Coaching and mentoring are a collaborative process, and results depend on your commitment and implementation. For that reason, fees for completed sessions are non-refundable.
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6.2 For multi-session packages, unused sessions may only be refunded at our sole discretion and may be subject to an administrative fee.
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7. Client Responsibilities

7.1 You agree to:

7.2 You acknowledge that the Coach does not and cannot guarantee specific outcomes such as a particular income level, promotion, or business result.
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8. Confidentiality and Data Protection

8.1 The Coach will treat all information you share during sessions as confidential, except where:

8.2 Basic personal and booking information is stored and processed via our scheduling and payment provider and any video conferencing tools used. These systems have their own privacy and security practices.
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8.3 By booking, you consent to the collection and processing of your personal data for the purpose of delivering coaching services, administration, and communication related to your sessions.
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9. Communication Between Sessions

9.1 Between sessions, limited support may be offered (for example, brief check-ins or clarification by email) at the Coach’s discretion.
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9.2 The Coach aims to respond to reasonable client messages within a fair timeframe but does not guarantee immediate responses outside scheduled sessions.
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10. Intellectual Property

10.1 Any materials, frameworks, worksheets, or resources provided by Mentorship Matters by Darren Flanagan are for your personal use only.
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10.2 You may not reproduce, distribute, sell, or share these materials publicly without prior written permission.
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11. Limitation of Liability

11.1 To the fullest extent permitted by law, Mentorship Matters by Darren Flanagan will not be liable for any indirect, consequential, or special loss or damage arising out of or in connection with the coaching relationship or the use of any materials provided.
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11.2 Our total liability to you, whether in contract, tort (including negligence), or otherwise, shall be limited to the total fees paid by you for the coaching services in the 3 months preceding any claim.
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12. Health, Wellbeing and Professional Advice

12.1 If you are currently receiving treatment from a medical or mental health professional, you should consult them before engaging in coaching if you have any concerns.
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13. Termination of Coaching Relationship

13.1 Either party may choose to end the coaching relationship at any time.
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13.2 If you terminate during a package, any unused sessions will be handled in line with the Refunds section above.
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14. Governing Law and Jurisdiction

14.1 These Terms and Conditions are governed by the laws of Ireland.
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14.2 Any disputes arising from these Terms or from the coaching relationship shall be subject to the exclusive jurisdiction of the Irish courts.
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15. Changes to These Terms

15.1 Mentorship Matters by Darren Flanagan may update these Terms and Conditions from time to time.
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15.2 The version in force at the time of your booking will apply to that specific booking. The “Last updated” date at the top of this page indicates the latest revision.