Last updated: 25.02.2026

These Terms and Conditions apply to all coaching services provided by Elena Mezentseva, Associate Certified Coach (ICF), at Elena M Coaching.
By purchasing a coaching package, you agree to the following:

1. Purpose of Coaching
Coaching is a collaborative, client-led process designed to support personal and professional growth. It is not therapy, counselling, mentoring, training or consulting. As your coach, I commit to holding a safe, confidential and empowering space in alignment with the ICF Code of Ethics.

2. Confidentiality
All sessions are confidential. I adhere to ICF’s ethical standards, including strict confidentiality unless required by law or in cases of imminent risk to self or others.

3. Package Structure
  • 12 sessions over 6 or 12 months, by agreement in writing.
Sessions are 60 minutes and conducted via Zoom/phone if New Zealand or Australia based/in-person in Wellington region in New Zealand. 
You are responsible for scheduling sessions within the package timeframe. Unused sessions expire after the package period unless otherwise agreed.

4. Rescheduling and Cancellations
Please provide at least 24 hours’ notice to reschedule. Missed sessions or cancellations with less than 24 hours’ notice may be forfeited. Exceptions may be made for emergencies at my discretion.

5. Fees and Payment
  • Full payment is due prior to the first session unless a payment plan is agreed in writing.
  • All prices are in NZD and inclusive of applicable taxes.
  • Payments are non-refundable once the coaching relationship begins.

6. Client Commitment
Coaching is most effective when you show up fully. You agree to engage with honesty, curiosity and responsibility. I commit to offering presence, clarity and respectful challenge to support your growth.

7. Pausing or Terminating Coaching
You may pause or end coaching with 7 days’ written notice. Unused sessions may be rescheduled within the original timeframe. Refunds are not issued for unused sessions unless otherwise agreed.

8. Intellectual Property
All materials shared during coaching (e.g., practices, frameworks, worksheets) are for your personal use only and may not be reproduced or distributed without written permission.

9. Legal Disclaimer
Coaching does not guarantee specific outcomes. You understand that results depend on your engagement and context. I am not liable for decisions or actions you take based on coaching conversations.

10. Agreement
By purchasing a coaching package, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.