Coaching Terms and Conditions

Professional Service Agreement 

  1. Agreement Overview This agreement is between Conversations wit Kyle (the "Coach") and the "Client." By booking a session, paying an invoice, or signing this document, the Client agrees to these terms, which are governed by the laws of Australia and the Australian Consumer Law (ACL).

  2. Services and Relationship
  • Nature of Coaching: Coaching is a collaborative partnership. It is not therapy, medical advice, or legal counsel. The Coach is not responsible for the Client's physical or mental health.
  • Client Responsibility: The Client is 100% responsible for their own results and any actions taken based on coaching sessions.

3. Payment and Fees
  • Fees are payable in Australian Dollars (AUD).
  • Full payment or the first instalment of an agreed payment plan is required prior to the first session.

4. Refunds and Rescheduling (ACL Compliant)
  • No Refunds: In accordance with ACL "change of mind" guidelines, refunds are not provided for sessions or packages once purchased.
  • Statutory Rights: Nothing in this agreement limits your rights under the ACL in the event of a major service failure.
  • Rescheduling: Clients may reschedule a session with at least 24 hours' notice.
  • Late Cancellations: Cancellations within 24 hours or "no-shows" result in the session being forfeited. No refund or credit will be issued.

5. Intellectual Property All materials, worksheets, frameworks, and recordings provided by the Coach are the exclusive intellectual property of the Coach. 
  • The Client is granted a non-transferable, personal license to use these materials for their own individual growth only. Redistribution or commercial use is strictly prohibited.

6. Confidentiality The Coach agrees to keep all Client information strictly confidential, except where disclosure is required by law or where there is a clear and imminent danger to the Client or others.

7. Limitation of Liability To the maximum extent permitted by law, the Coach's total liability for any claim shall not exceed the total amount paid by the Client for the services. 
  • The Coach is not liable for loss of profits, business, or any indirect losses.

8. Termination Either party may terminate this agreement with 7 days' written notice. If the Client terminates a fixed-term package early, no refunds will be issued for remaining sessions, and any outstanding payment plan installments remain due and payable.