TERMS & CONDITIONS

Coaching is a supportive, forward-focused partnership. It is not therapy, mental health counselling, trauma treatment, or a substitute for professional medical, psychological, legal, or financial advice. I do not diagnose or treat clinical conditions.

Informed Consent & Voluntary Participation
By purchasing coaching services, you confirm that you understand the nature and limitations of coaching. You are participating voluntarily and may discontinue at any time, subject to the terms below.

Communication Between Sessions
You are welcome to send brief updates or reflections between sessions via email. However, I do not provide coaching support or crisis intervention between scheduled sessions. Response times are not guaranteed.

Client Responsibilities
To make the most of our time together, you agree to:

Payment & Refunds
All sessions and packages must be paid in full at the time of booking through PayPal. I do not accept insurance. All payments are non-refundable. In exceptional circumstances, refunds or transfers may be considered at my sole discretion.

Package Expiration
Packages expire 6 months from the date of purchase. Unused sessions after 6 months are forfeited.

Scheduling & Cancellations
Please provide at least 24 hours’ notice to reschedule a session. Cancellations with less than 24 hours’ notice or no-shows will be charged as a full session. Emergency situations will be considered case-by-case.

Confidentiality
Our sessions are confidential. The only exceptions are situations where I am legally required to report (for example, risk of serious harm to self or others, child or elder abuse, or neglect).

Privacy & Data Protection
Your privacy matters to me. All personal information is collected and used solely for the purpose of providing coaching services. Client data is stored securely through Paperbell (for scheduling, payments, and client management). While I take reasonable security precautions, no electronic system can guarantee absolute security. By engaging in coaching services, you acknowledge and accept the inherent risks of electronic communication and agree to the terms and privacy practices of the third-party platforms used.

Technology & Session Disruptions
Sessions are conducted via Zoom. A stable internet connection and appropriate environment are necessary. The coach is not responsible for disruptions caused by technical issues on the client’s end. 

Ending the Coaching Relationship
Coaching is a personal relationship and may be ended at any time if it no longer feels like the right fit or if your needs fall outside the scope of coaching. If this occurs, we will aim to part ways respectfully and with clear communication. Any refund of unused sessions will be considered on a case-by-case basis.

Release & Acknowledgment
By purchasing a session or package, you acknowledge that you have read, understood, and agree to these Terms & Conditions. You take full responsibility for your own well-being, decisions, and outcomes.