Terms & Conditions

1. Thank you for accepting my offer to present coaching services to you. By placing an order, you acknowledge that you have read and agree to these Terms and Conditions and agree that the placement of an order together with these terms and conditions forms a contract between you (herein referred to as ‘the Client’) and The Healing Narrative Coaching L.L.C.
2. These services are provided by The Healing Narrative Coaching L.L.C. Coaching by Coach, The Healing Narrative Coaching L.L.C. (herein ‘the Coach’). Coaching may address specific personal projects, business outcomes or general conditions in the client’s personal and/or professional life. Coaching is not advice, therapy, or counseling. Services may include, but not be limited to, values clarification, brainstorming, identifying, and creating plans, examining modes of operating and teaching tools to assist personal transformation, and include practical application. Results may vary. The Healing Narrative L.L.C. makes no guarantees regarding specific outcomes from participation in the program.
3. Throughout the coaching relationship, your Coach will engage in very direct and personal conversations. For the coaching to be powerful and transformational, your Coach will be honest and straightforward in asking questions and the client agrees to fully participate in the process. This may include, but not be limited to, attending all sessions on time, completing all set ‘integration work’ and reading/watching/listening to external material as directed by the coach.
4. Participation is voluntary and at the discretion of The Healing Narrative L.L.C. coaches. We reserve the right to remove participants who exhibit behavior that is disruptive, unsafe, abusive, or otherwise counter to the group’s wellbeing, without refund.
5. By participating in The Healing Narrative Coaching L.L.C., you acknowledge that your healing journey is your own responsibility. You agree to seek appropriate professional support if you experience significant emotional dysregulation, trauma responses, or mental health crises during or after participation.
6. Emotional discomfort, sadness, anger, or triggers may arise during the coaching process. By enrolling, you acknowledge that you understand this risk and voluntarily choose to participate.
7. The Healing Narrative Coaching L.L.C.  is not an emergency service. If you are experiencing a crisis, suicidal ideation, or psychiatric emergency, you agree to contact local emergency services, a crisis hotline, or a licensed therapist immediately.
8. Some packages come with private sessions which will be outlined in your Offer Letter. Unless otherwise agreed, it is the client’s responsibility to schedule via the scheduling link and call the Coach. Each session will be conducted via Zoom, unless otherwise agreed to by both parties. Number of sessions and duration of call are outlined in your Offer Letter.
9. While efforts will be made to protect participant privacy, The Healing Narrative Coaching L.L.C. does not fall under HIPAA regulations. Confidentiality within group settings cannot be fully guaranteed, and participants are encouraged to use discretion when sharing sensitive information.
10. Coaching calls made late will be deducted from the scheduled session time frame. Cancellations within a 24-hour period will be considered as a ‘completed’ coaching session.  Please make sure to attend your sessions or reschedule them with 24 advance warning.
11. Under no circumstances shall The Healing Narrative Coaching L.L.C. or its coaches be liable for any direct, indirect, incidental, or consequential damages arising out of participation in the program.

1. We are committed to protecting your privacy. We are also committed to effectively managing the collection, storage, use and disclosure of personal information for the purpose of our business activities in accordance with the California State Law.
2. Your Coach takes your privacy seriously and will not intentionally share what you disclose in coaching without your permission, except where disclosure is required by law or legal process, where there is concern about imminent harm to you or others, or where there is suspected abuse or neglect of a child or vulnerable person. In couples coaching, the Coach does not keep secrets between partners that materially affect the coaching work. Scheduling, payment, and video platforms are used to provide services, and electronic communication cannot be guaranteed to be fully secure. Your willingness to be truthful, open, and vulnerable are paramount to your coaching success.
3. For coaching purposes only, all private sessions may be recorded digitally and provided to you after your coaching session. Your Coach will keep these files only for the duration of this agreement. All files will then be destroyed. These recordings are entirely for the benefit of the coach/client relationship.
4. For group coaching sessions, you hereby agree your likeness and images, either in audio, video, or photos may be used for educational, marketing, or any purpose that we deem fit without your prior approval.

1. Private Coaching Sessions with The Healing Narrative Coaching L.L.C. as outlined in Offer Letter.
2. Access to some of The Healing Narrative Coaching L.L.C.'s Digital Products: including Workbooks, articles and journals.
3. One offs, Giveaways, or shorter-term coaching packages are to be used as described on thehealingnarrative.org.
4. Group Sessions per month as outlined in your Offer Letter.
5. Private coaching calls are to be booked in advance by you via the scheduling link. Sessions are to be spaced every 7-10 days to allow you time to complete the integration work and action items.  
6. You are invited to the Group Coaching calls which are a set schedule and can only be rescheduled by The Healing Narrative Coaching L.L.C.. Advanced notice will be given to the group should The Healing Narrative Coaching L.L.C. need to reschedule.  

1. You must pay to us in consideration of the services an investment of the following
   1. The price shown for your selected package at checkout, unless otherwise advertised or a coupon applies
   2. Or as otherwise agreed upon in writing by The Healing Narrative Coaching L.L.C..
2. Payment made under this agreement must be made by the means specified in the order.
3. Payments made by Credit Card are subject to a 1.75% payment fee.
4. Payments by PayPal are subject to a 3.0% payment fee.
5. Receipts can be tailored to suit your business/taxation needs.

1. Unless a promotional rate or time frame has been accepted, the client has 24 hrs. of placing the order to contact us via email at support@thehealingnarrative.org to cancel the order. After this date, a refund can only be issued as defined below.
2. We may cancel the coaching services for any reason by written notice to you. We will refund you the investment that you have actually paid to us (minus any commissions that may have been paid to 3rd parties) within 30 days of giving you notice of cancellation. We shall have no further liability in respect of the cancellation.

1. That neither we, nor any of our representatives or any person we engage, perform the services as an investment advisor or licensed by ASIC or any other governmental authority to provide investment advice.
2. That the seminar service does not purport to provide investment advice or operate an investment advice business (as defined in the Corporations Act 2001)
3. That neither we, nor any of our representatives or any person we engage, perform the services as advice as professional mental health therapist, or therapist of any kind. The Healing Narrative Coaching L.L.C. provides coaching, educational resources, and group support services. It does not constitute professional mental health treatment, counseling, or medical care. Participants are responsible for managing their own mental health needs and are encouraged to seek licensed medical or psychological services if necessary.For these matters, please seek professional medical advice from a third party. Our focus in your coaching is to help you get results in the present and in the future.