TERMS AND CONDITIONS & SERVICES AGREEMENT

• 1.1 Individual & Group Advisory: The Company provides 1-on-1 personal and executive coaching, group coaching programs, masterminds, strategic implementation support, and business mentorship.
• 1.2 Delivery Methods: Services are delivered digitally via secure video conferencing, audio calls, live group streams, interactive online communities, and directly by telephone / phone consultation.
• 1.3 Not Licensed Professional Advice: Coaching—whether conducted individually or in a group setting—is a partnership focused on personal development, strategic execution, and accountability. Coaching is NOT therapy, mental health counseling, psychotherapy, medical treatment, legal advice, or financial planning.
• 1.4 Client Responsibility: You acknowledge that you are solely responsible for your own choices, actions, life decisions, physical health, emotional well-being, and business outcomes.

• 2.1 No Guarantee of Results: While services are delivered with high professional standards, the Company makes no guarantees, express or implied, regarding specific results, income, business growth, or performance outcomes. Your success depends entirely on your own execution, effort, and external variables.
• 2.2 Educational & Mentoring Purpose: All frameworks, strategies, and materials provided during individual calls, phone consultations, or group sessions are for personal development and informational purposes only.

• 3.1 Group Confidentiality: Due to the collective nature of group coaching, all participants must respect the privacy of fellow members. You agree to keep all personal, professional, or financial information shared by other clients during group calls or within program forums strictly confidential.
• 3.2 Recording Notice: Group coaching calls and Q&A sessions may be recorded by the Company and shared internally with other enrolled members of that specific program for replay purposes. By participating in group sessions, you grant permission for your audio, video, and text comments to be included in these internal recordings.
• 3.3 Code of Conduct: The Company maintains a zero-tolerance policy for harassment, discrimination, disruptive behavior, or unauthorized self-promotion/spam within group coaching environments. The Company reserves the right to immediately remove any client from a group session or program without a refund for violating these standards.

• 4.1 Client Cancellation Notice: Cancellations or rescheduling requests by the Client for 1-on-1 sessions must be submitted through the Paperbell portal at least 24 hours prior to the scheduled time. Sessions canceled with less than 24 hours' notice, or no-shows, will be forfeited.
• 4.2 Expiration of Monthly Subscription Credits: All session credits included in a monthly subscription package are valid only during the billing cycle in which they were purchased. Unused session credits do not roll over to the next month and automatically expire upon subscription renewal, unless explicitly agreed upon in writing by the Company.
• 4.3 Coach Illness, Emergencies, & Vacation: The Company reserves the right to reschedule or cancel sessions due to illness, personal emergencies, scheduled vacations, or unforeseen circumstances. In the event of a coach-initiated cancellation, the Client will be notified as soon as reasonably possible, and any affected session credit will be extended or rescheduled without penalty.
• 4.4 Group Session Attendance: Scheduled group coaching sessions take place at designated times. Missed group sessions cannot be rescheduled individually or credited toward 1-on-1 time, though replays may be made available where applicable.
• 4.5 Concierge Booking (Elite Tier): High-priority Concierge booking requests (up to 2 hours prior to start time) are subject to real-time calendar availability and approval.

• 5.1 Payment Processing: All payments are processed securely through Stripe and managed via Paperbell. By selecting a package, group program, or recurring subscription, you authorize automatic recurring debits to your saved payment method.
• 5.2 Refund Policy: All sales are final. No refunds are provided for completed coaching sessions, group program enrollments, unused or expired subscription credits, or pay-as-you-go purchases once processed, except at the sole discretion of the Company.
• 5.3 Chargebacks & Payment Disputes: Unwarranted chargebacks or payment disputes filed through your bank will result in immediate termination of services and account suspension. The Client agrees to pay all collection costs and reasonable attorney fees incurred by the Company to recover disputed balances.

• 6.1 Maximum Liability Cap: To the maximum extent permitted by applicable law, the Company's total cumulative liability arising out of or related to these services—whether in contract, tort, or otherwise—shall not exceed the total amount of fees paid by you to the Company in the three (3) months preceding the event giving rise to the claim.
• 6.2 Exclusion of Damages: In no event shall the Company or its representatives be liable for any indirect, incidental, consequential, special, or punitive damages, including lost profits, loss of data, business interruption, or personal emotional distress.
• 6.3 Indemnification: You agree to defend, indemnify, and hold harmless William Cassity, Reboot Perspective, and Iritar.com from any claims, liabilities, costs, or legal expenses (including reasonable attorney fees) arising from your misuse of the individual or group coaching services, interactions with other group members, or your violation of these Terms.

• 7.1 Ownership: All proprietary materials, worksheets, video/audio content, group call replays, mental frameworks, and website assets provided by the Company remain the exclusive intellectual property of William Cassity.
• 7.2 Limited License: You are granted a limited, personal, non-transferable license to use coaching materials for your personal growth. You may not record private or group calls independently, duplicate, resell, redistribute, or publicly publish session materials, replays, or frameworks without explicit written consent.

• 8.1 Protection of Client Information: The Company respects client privacy and agrees to keep all personal topics, phone conversation records, and private business discussions confidential, except where disclosure is required by law, in group recording settings (as outlined in Section 3.2), or to prevent clear and imminent physical harm to yourself or others.
• 8.2 Mobile Data Privacy & Non-Disclosure:
  No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All text messaging originator opt-in data and consent will not be shared with any third parties.

• 9.1 Governing Law: This Agreement shall be governed by and construed in accordance with the laws of the State of Tennessee without regard to conflict-of-law principles.
• 9.2 Informal Resolution & Mandatory Arbitration: Before filing any formal claim, the parties agree to make a good-faith effort to resolve any dispute through informal negotiation. Any unresolved legal dispute shall be settled by binding individual arbitration rather than court proceedings.

• 10.1 Updates and Modifications: The Company reserves the right, at its sole discretion, to update, change, modify, or replace any part of these Terms and Conditions at any time. The most current version will always be posted on our website with the "Last Updated" date revised. Continued use of our services or booking of sessions following any modifications constitutes acceptance of those changes.

• Service Provider / Founder: William Cassity
• Brands: Reboot Perspective | Iritar.com
• Primary Support Email: support@rebootperspective.com
• Alternate Support Email: support@iritar.com
• Website: consulting.rebootperspective.com | iritar.com