COACHING TERMS & CONDITIONS
Effective Date: September 1, 2026
Welcome to Karie Koltz Coaching. These Terms & Conditions outline the relationship between you (“Client”) and Karie Koltz Coaching (“Coach”) and apply to all coaching services, programs, packages, workshops, group coaching, and related services provided by Coach.
By purchasing or participating in coaching services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.
1. Nature of Coaching
Coaching is a collaborative process designed to support personal growth, clarity, decision-making, goal setting, accountability, and meaningful action.
Coaching is not therapy, counseling, mental health treatment, medical care, financial advice, legal advice, or crisis intervention.
The Coach does not diagnose or treat mental health conditions or provide medical, psychological, legal, or financial advice. If you need professional services outside the scope of coaching, you are responsible for seeking an appropriately licensed professional.
You are responsible for your own decisions, choices, actions, and results throughout and following the coaching relationship.
2. Coaching Relationship
The Coach will provide a supportive, non-judgmental environment and use coaching tools, questions, exercises, and strategies intended to help you identify your own goals and next steps.
The Coach does not guarantee any specific outcome, result, career change, relationship outcome, financial result, or other personal or professional achievement.
Your results depend on many factors, including your participation, circumstances, decisions, and follow-through.
3. Client Responsibility
As the Client, you agree to:
- Participate honestly and openly in the coaching process.
- Take responsibility for your own decisions and actions.
- Complete agreed-upon exercises or action steps when appropriate.
- Communicate openly with the Coach about your needs and expectations.
- Attend scheduled sessions or provide appropriate notice if you need to reschedule.
- Seek additional professional support when circumstances fall outside the scope of coaching.
4. Scheduling & Cancellations
Coaching sessions are scheduled in advance.
If you need to cancel or reschedule a session, please provide at least 24 hours' notice.
Sessions cancelled with less than 24 hours' notice, or missed without notice, may be considered a used session.
The Coach understands that emergencies happen and may use discretion when determining whether a missed session can be rescheduled.
If the Coach needs to cancel or reschedule a session, reasonable efforts will be made to provide advance notice and reschedule the session.
5. Packages & Expiration
Coaching packages include the number of sessions and services described at the time of purchase.
Unless otherwise stated in writing, coaching packages must be used within 6 months of the purchase date.
Unused sessions do not automatically roll over or extend beyond the package expiration date.
6. Payment & Refunds
Payment is due at the time of purchase unless a payment plan has been agreed upon in writing.
All fees and payment terms will be clearly communicated before purchase.
Refund policy:
Because coaching services involve reserved time and resources, payments are generally non-refundable once coaching services have begun. If you need to discontinue a package before completion, please contact the Coach to discuss your circumstances.
Payment plans are a commitment to the full package price. Cancelling future payments does not automatically cancel the balance owed for services already agreed upon.
7. Group Coaching & The PNW Pivot Society
For group coaching programs, participants agree to contribute to a respectful, supportive, and confidential group environment.
Participants agree not to share, record, reproduce, or distribute another participant's personal stories, experiences, or identifying information outside the group without that participant's permission.
Because group coaching involves multiple participants, the Coach cannot guarantee complete confidentiality from other participants. Each participant is expected to respect the privacy of others.
The Coach reserves the right to remove a participant from a group program if their behavior is disruptive, disrespectful, threatening, discriminatory, or otherwise inconsistent with creating a safe and supportive environment. Any refund associated with removal will be determined at the Coach's discretion and in accordance with the applicable program's stated refund policy.
8. Confidentiality
Information shared during individual coaching sessions will be treated as confidential, except where disclosure is required or permitted by law.
Confidentiality does not mean that the Coach can guarantee absolute privacy in every circumstance, including communications conducted through third-party technology platforms.
Information shared in group coaching is subject to the limitations described above.
9. Communication
The Coach may communicate with Clients through email, text, phone, video conferencing, scheduling platforms, or other agreed-upon methods.
Clients are responsible for maintaining current contact information and checking communications related to their coaching services.
The Coach will make reasonable efforts to protect Client information when using technology and third-party platforms; however, no electronic communication system can be guaranteed to be completely secure.
10. Intellectual Property
All coaching materials, worksheets, exercises, written content, graphics, programs, frameworks, and other materials provided by Karie Koltz Coaching are intended for the Client's personal use.
Materials may not be copied, reproduced, distributed, sold, published, or used to create competing programs or services without written permission from the Coach.
11. Results & Personal Responsibility
Coaching is a partnership. The Coach provides guidance, questions, tools, perspective, and accountability, but the Client remains responsible for their own choices and outcomes.
The Coach makes no guarantees regarding specific results from participation in coaching.
12. Liability
To the fullest extent permitted by applicable law, the Client agrees that participation in coaching services is voluntary and that the Client is responsible for their own decisions, actions, and results.
The Coach will not be responsible for losses, damages, or outcomes arising from decisions made by the Client based on coaching conversations, exercises, recommendations, or other coaching-related materials, except where such limitation is prohibited by law.
13. Outdoor & In-Person Activities
Some coaching programs, including outdoor group experiences, may take place in parks, trails, beaches, or other public spaces.
Participants are responsible for using appropriate judgment regarding weather, terrain, physical activity, clothing, footwear, hydration, and personal safety.
Participation in outdoor activities is voluntary. Clients should communicate any concerns that may affect their ability to safely participate.
The Coach may modify, relocate, or cancel an outdoor activity due to weather, environmental conditions, safety concerns, or other circumstances.
14. Emergencies & Crisis Situations
Coaching is not an emergency or crisis service.
If you are experiencing an emergency, are in immediate danger, or require urgent mental health or medical support, please contact appropriate emergency or crisis services or a qualified professional.
15. Termination of Coaching Relationship
Either the Client or Coach may choose to end the coaching relationship.
The Coach may terminate services if a Client repeatedly violates these Terms & Conditions, behaves inappropriately toward the Coach or other participants, fails to make required payments, or if the Coach determines that coaching is no longer appropriate for the Client's needs.
Where appropriate, the Coach may recommend that the Client seek services from another qualified professional.
16. Changes to Services or Terms
Karie Koltz Coaching reserves the right to modify programs, scheduling, pricing, policies, or these Terms & Conditions as the business evolves.
Any material changes will be communicated appropriately to current Clients.
17. Agreement
By purchasing coaching services, booking a coaching session, enrolling in a program, or participating in coaching, you acknowledge that:
- You have read and understood these Terms & Conditions.
- You understand the nature and limitations of coaching.
- You understand that coaching is not therapy or medical treatment.
- You are responsible for your own decisions, actions, and results.
- You agree to participate respectfully and in good faith.
- You agree to the payment, cancellation, confidentiality, and other policies outlined above.
Client Name: ______________________________
Signature: ________________________________
Date: ____________________________________
Coach: Karie Koltz
Website: www.kariekoltzcoaching.com