Terms & Conditions
By purchasing or booking any package on this site, you agree to the following:

Monthly coaching subscriptions. Bi-Weekly and Weekly Coaching are monthly subscriptions. You’re charged at sign-up and then automatically on the same date each month until you cancel. You can cancel anytime from your client portal. If you cancel partway through a billing month, you can keep your remaining sessions through the end of that month or receive a refund for sessions not yet delivered.

Price changes. If a monthly price changes, current subscribers will be notified at least 7 days and no more than 30 days before it takes effect.

One-time packages. One-time packages must be booked within 90 days of purchase. Purchases not booked within this time expire without refund.

Rescheduling and missed sessions. Sessions can be rescheduled with at least 24 hours’ notice. For monthly coaching, rescheduled sessions must be used within the same billing period, and one session per billing period may be refunded instead of rescheduled. Sessions cancelled with less than 24 hours’ notice, and no-shows, are considered used and are not refunded. If a session is cancelled by the coach, you may choose a make-up session or a refund.

Payment. All fees are non-refundable except as stated in your individual coaching agreement.

Session format. All sessions are conducted via live video call (Google Meet) unless otherwise arranged.

Scope of services. Coaching provided through this site is career coaching. It is not therapy, counseling, legal advice, or financial advice. Coach is not a talent agent or manager and does not represent clients or procure employment on their behalf. Introductions, referrals, and access to Coach’s contacts or network are not included or guaranteed.

No guarantee of outcome. Coaching is provided in good faith based on professional experience. No specific outcome, including interviews, job offers, promotions, representation, introductions, referrals, or project sales, is guaranteed.

Intellectual property. All materials, frameworks, and content shared as part of a session remain the property of Jennifer Concepcion unless explicitly provided to you in writing for your own use. Your own resume, documents, and creative materials remain yours.

Confidentiality. Details shared during coaching sessions are kept confidential except where required by law. Creative materials you share, such as scripts or pitches, are used only for your coaching.

Your specific package’s coaching agreement, signed at the time of purchase, governs the full terms of your engagement and takes precedence over these terms in the event of any conflict.