Terms and Conditions

1. SERVICES
Sonja Tobey will provide agreed upon coaching sessions of 50 minutes each, delivered via Zoom. Sessions will be scheduled in advance through [booking link/Paperbell]. Coaching services do not include email coaching, text support, or access to materials beyond those listed on the sales page at the time of purchase.

2. PAYMENT
Payment in full is due at the time of booking. If you pay in full upfront it is a 10% off the usual cost for the packages. For installment programs, Client authorizes Sonja Tobey to charge the credit card on file in the amounts and on the dates specified at checkout. Client agrees to maintain a valid payment method on file for the duration of the program.

3. CANCELLATION AND RESCHEDULING
Client may reschedule a session with at least 24 hours’ advance notice at no charge. Sessions canceled with less than 24 hours’ notice, or missed without notice, will be forfeited and are not eligible for refund or rescheduling. Sonja Tobey reserves the right to cancel a session in the event of illness or emergency and will reschedule within a reasonable timeframe.

4. REFUNDS
(a) For packages shorter than 3 months, there are no refunds: All sales are final. No refunds will be issued for unused sessions once a program has been purchased.
(b) For packages of 6 to 12 months, there will be a partial refund: Refunds are available for unused sessions within 30 days of purchase, subject to a 10% processing fee.
(c) Satisfaction policy: If you are not satisfied after your first session, you may request a full refund within 10 days of that session less a $50 processing fee. No refunds will be issued after the second session has been delivered.

5. CONFIDENTIALITY
Sonja Tobey will keep all information shared by Client confidential and will not disclose it to third parties without Client’s written consent, except as required by law. Client acknowledges that sessions may be conducted over third-party platforms (such as Zoom) and that Sonja Tobey cannot guarantee the security of those platforms.

6. DISCLAIMER (NOT THERAPY OR PROFESSIONAL ADVICE)
Coaching is not therapy, counseling, medical advice, financial advice, or legal advice. Sonja Tobey is not a licensed mental health professional, physician, financial advisor, or attorney. Nothing in our sessions or materials should be construed as professional services in those fields. Client is encouraged to seek appropriate licensed professionals for mental health, medical, financial, or legal needs.

7. INTELLECTUAL PROPERTY
All materials, frameworks, worksheets, and content shared by Sonja Tobey are proprietary and protected by copyright. Client may not reproduce, distribute, or use these materials in their own practice or business without prior written permission from Sonja Tobey.

8. COMMUNICATION GUIDELINES
Sonja Tobey’s office hours are 9 am to 5 pm Monday-Thursday CST. Emails and messages will be responded to within 24/48 business hours. Client understands that Sonja Tobey does not provide crisis support, emergency services, or between-session coaching via text, email, or social media beyond what is explicitly included in the purchased package.

9. TERMINATION
Either party may terminate this agreement with [14] days’ written notice. In the event of termination by Client, any unused sessions will be refunded as applicable per the refund policy above. Sonja Tobey may terminate this agreement immediately if Client engages in abusive, threatening, or disrespectful behavior, or breaches any material term of this agreement.

10. GOVERNING LAW AND DISPUTE RESOLUTION
This agreement shall be governed by the laws of Oklahoma and the United States of America. Any disputes will first be addressed through good-faith negotiation. If unresolved, disputes will be submitted to binding arbitration in Oklahoma before proceeding to litigation.

Terms and Conditions

7. INTELLECTUAL PROPERTYAll materials, frameworks, worksheets, and content shared by Sonja Tobey are proprietary and protected by copyright. Client may not reproduce, distribute, or use these materials in their own practice or business without prior written permission from Sonja Tobey.

7. INTELLECTUAL PROPERTY
All materials, frameworks, worksheets, and content shared by Sonja Tobey are proprietary and protected by copyright. Client may not reproduce, distribute, or use these materials in their own practice or business without prior written permission from Sonja Tobey.