The way you listen changes everything.
I speak to women, leaders, faith communities, and organizations who care deeply about the relationships they are building because conversations shape culture.
- They shape families.
- They shape teams.
- They shape the next generation.
And most of us were never actually taught how to listen in a way that builds trust, influence, and connection.
Why This Matters
- Conversations feel reactive instead of reflective.
- Leaders want influence without controlling.
- Parents want connection.
- Teams want clarity without conflict.
- Women in transition want to move forward but feel unsure how.
We often try to fix communication by talking more, but transformation begins when we listen differently.
- When people feel heard, they soften.
- When conversations feel safe, clarity emerges.
- When we steward our own presence well, others respond differently.
My Signature Message
Listening:
- is leadership
- regulates the nervous system
- builds trust
- clarifies calling
- strengthens influence
You can find a detailed description of my current speaking topics in the FAQ section below. I can also work with you to create a bespoke message for your audience.
What Makes My Approach Different
- A calm, reflective presence that creates safety in the room
- A neurodiversity-aware lens that honors different ways of thinking and processing
- Practical tools participants can use immediately
- Experiential elements, including embodied practices and LEGO® Serious Play® when appropriate
I do not bring hype or a one-size-fits-all formula. Instead, I create space for insight, clarity, and real shifts in how people listen.
What Audiences Walk Away With
- Feel heard and unhurried
- Understand specific listening shifts they can implement immediately
- Experience greater clarity in difficult conversations
- Gain language they can use right away
- Feel more confident about how to influence without controlling
The outcome is not just information. It is a way of being.
Available Formats
- Keynote sessions (45–60 minutes)
- Workshops (60 minutes to half-day)
- Retreat sessions
- Interactive LEGO® Serious Play® experiences
- Panel participation
I speak to small, intimate gatherings as well as larger conference audiences.
In-person events are available in Oklahoma and surrounding states. Virtual sessions are available worldwide.
Let’s Equip Your Audience
Testimonials
Crystal presented and facilitated a learning event on the topic of Ethical Practice for the Professional Christian Coaching Institute; she was exceptional! Her engaging presence and skillful facilitation brought ethical practice to life in a way that felt both accessible and deeply meaningful. Through creative exercises and well-crafted thought experiments, she elevated our awareness and invited us to see ethics not as a requirement to manage, but as something we genuinely want to embrace. Crystal has a gift for creating learning environments that are reflective, practical, and inspiring; it was a delight to benefit from her skills, her teaching, and her presence.
- Cindy Schmelzenbach, MCC, ESIA
Crystal’s presentation was truly excellent. It was a “hit it out of the ballpark” training and a wonderful experience for our CCE series. She has a gift for breaking down directions into clear, easy-to-follow steps while keeping participants engaged throughout the entire workshop. She created an interactive learning experience that held the audience’s focus without pulling attention away from the main content. The result was a session that was energizing, meaningful, and impactful for everyone involved.
- Rachel McCluskey, CPLC, Chancellor of Professional Christian Coaching Institute
Crystal Wagner is a delightful speaker with a relevant and inspiring message. She has an engaging style and offers practical application to the ideas she presents.
- Susan
Crystal was not only fully prepared and engaging, but the host of resources, data, and research behind her methods was completely sound. I did not go away feeling burdened with one more thing to add to our calendar, but I felt excited and fully prepared to implement what I learned!
- Paula
I just wanted to say what a joy it was to be in your workshops and learn from your wisdom. You had some refreshing ideas that I plan to implement.
- Laura
Like a rich stock, Crystal takes concepts and simmers them down into an easily digestible form where they are easy to understand and implement. To listen to Crystal speak is to dip from the pot of her hours of research and insight for a very pleasant and practical meal.
- Jayne
Frequently Asked Questions
Experiential Workshops for Connection and Growth
These workshops can be designed to support a wide range of outcomes, from team building and collaboration to individual reflection, problem-solving, and visioning. Sessions are fully customized to meet the needs of your group and can be offered as a 60–90 minute experience, a half-day workshop, or a full-day program. Depending on your goals, the focus may be relational and team-oriented or reflective and individually focused.
This approach works well for conferences, retreats, leadership teams, staff development days, and community gatherings looking for an engaging, interactive way to build understanding and connection. You can learn more about LEGO® Serious Play® and some of the topics I have covered in LSP sessions here: https://app.paperbell.com/checkout/packages/191505
Influence Factor: Building Stronger Relationships Through Active Listening
Continuing Education for Coaches & Leaders
Details coming soon
Coaching Every Brain: Creating Psychological Safety in Diverse Thinking Spaces
In this workshop, we’ll explore how coaches use attuned presence, curiosity, and collaborative partnership to create the conditions for psychological safety when clients engage or process in diverse ways. We’ll examine how coaches notice and respond to different forms of engagement, work with varying pacing, and co-create the session structure to support deeper thinking. By focusing on coaching behaviors that invite authenticity, autonomy, and spacious exploration, we’ll strengthen our ability to create coaching spaces where every brain can show up fully and think freely.
Demonstrates Ethical Practice: Living ICF Core Competency #1 in Real Life
Ethical practice is more than following rules. It is the foundation of trust, safety, and professionalism in every coaching relationship. In this interactive session, we explore ICF Core Competency #1, Demonstrates Ethical Practice, through real-life examples, reflective exercises, and practical application. Participants will examine how ethical behavior shapes client experience, protects both coach and client, and establishes the psychological safety required for transformational work.
- Describe ethical responsibilities aligned with the ICF Code of Ethics and Core Competency #1, Demonstrates Ethical Practice.
- Identify everyday coaching situations where boundaries, confidentiality, and role clarity support trust and psychological safety.
- Differentiate coaching from other helping professions and recognize when a referral to another support professional is appropriate.
- Apply a reflective ethical decision-making process to common coaching dilemmas.
Small Group Retreats or Multi-Session Workshops
This is a six to ten-session class that can be modified to fit your time frame and audience needs.
Parenting Lifeline: A Coach Approach to Parenting Teens
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Price
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- 30-minute appointment