Ask David anything, to get started with planning your TOFT implementation.

Avoid an extensive discovery and continuous adjustment phase ordinarily required to identify a full range of suitable statuses, optimal settings, and advanced features to gain maximum benefit from a status priority system. 

Documentation specific to your implementation and service tool.

David will commit as much time with your teams as required to closely deliver this service.

For all support teams, ensure all responsibilities are covered, including ownership of status queues.

A Service Catalogue should make it easy for portal users to choose the right service classification for their need. A good design will also provide actionable insight and when teams use activity prioritisation, the catalogue should be accurately mapped to key SPS statuses, including "Urgent".

Transition your new way of working. The training format incorporates context to relevant TOFT high performance principles.

Guidance for TOFT implementation in service tools.